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1-800 Contacts

Part of SeekWell

Engaged Employer

1-800 Contacts Customer Service Representative CSR reviews

4.6

80% would recommend to a friend

(7 total reviews)
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John Graham

100% approve of CEO

80% positive business outlook

Ratings by category

4.8

Culture & values

4.6

Work/Life balance

4.4

Compensation and benefits

4.4

Career opportunities

4.3

Diversity & inclusion

4.2

Senior management

Ratings by demographic groups

Reviews by job title

7 reviews
5.0
Dec 8, 2025

Really cares about employees

Customer service representative (csr)
Recommend
CEO approval
Business Outlook

Pros

They paying out 50k to FT and 20k to part time employees. Stick around and you get payouts it’s worth it

Cons

Customers can be jerks sometimes but it’s alright

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1-800 Contacts Response
5mo
Thank you for sharing your feedback with us! We are proud to offer 100% of our associates ownership in the company, and at the end of 2025, it was exciting to share the wealth they helped build over the past five years. Thank you for your five years of service—here’s to five more!
3.0
Oct 24, 2024

Slowly going downhill

Customer service representative (csr)
Recommend
CEO approval
Business Outlook

Pros

You will likely find some of the nicest, most hardworking agents

Cons

The agents get very little respect from upper management. Our concerns and issues within the company go unaddressed and they have failed to make any changes that actual benefit the employees

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1-800 Contacts Response
1y
Thank you for taking the time to share your feedback and for your dedication over the past four years. We’re thrilled to hear you’ve had the opportunity to work alongside such hardworking and kind teammates—that’s something we truly value in our workplace culture. We’re sorry to hear you feel your concerns haven’t been addressed. We take feedback seriously and are continually looking for ways to improve the experience for all associates. Your hard work and dedication to serving our customers are deeply appreciated, and we’ll continue to focus on fostering open communication channels and addressing issues that matter most to our teams. We encourage you to share specific concerns with your manager or the People Department so we can better understand how to support you and your fellow teammates moving forward. Thank you again for your hard work and for being part of the team!
5.0
May 22, 2023

I love my job and the company I work for!!!

Customer service representative (csr)
Recommend
CEO approval
Business Outlook

Pros

The second I walked in the door to start my training I could tell that this was going to be a great company to work for. All of the employees were happy and had a smile on their faces. The training was amazing and the company has so many perks that it offers. You can tell that they really care for all of the employees.

Cons

There is no cons about the company that I work for.

Viewing 1 - 3 of 7 Reviews
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