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      1-800 Contacts

      Part of SeekWell

      Engaged Employer

      1-800 Contacts reviews

      3.9

      71% would recommend to a friend

      (634 total reviews)
      avatar

      John Graham

      84% approve of CEO

      73% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      4.0

      Culture & values

      3.9

      Work/Life balance

      3.8

      Senior management

      3.8

      Compensation and benefits

      3.7

      Career opportunities

      1-800 Contacts has an employee rating of 3.9 out of 5 stars, based on 634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      634 reviews
      4.0
      Nov 14, 2025

      Great Company, Great Customers

      Chat customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Training was great, very informative. Felt very comfortable talking to customers immediately. Easy to find information/navigate systems. Customers were all very friendly and grateful.

      Cons

      Pay was on the lower side of customer service when I worked there.

      avatar
      1-800 Contacts Response
      5mo
      Thank you for sharing about your experience! We are glad you felt training adequately prepared you for the role and that you enjoyed working with our customers (we think they are pretty great too).
      3.0
      Nov 12, 2025

      Anonymous

      Annonyous
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work environment which I loved

      Cons

      Overworked at times. Sometimes no clear direction.

      4.0
      Oct 9, 2025

      Great Company for Remote Work

      Supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Remote work was great. They send you all of your needed equipment & if needed, you can customize a few things. - Culture is overall very good among the different departments. - I worked in multiple areas: sales, compliance, and ended as a supervisor. The sales bonuses were nice when you did well. - Opportunities for advancement are there and if you stick it out & are a good worker, the specialty teams are nice to be a part of. - Work in general was easy. Good work life balance since everything was remote. - As a supervisor, I had an amazing team and felt supported in every way. I loved helping new employees and empowering them.

      Cons

      - The abuse from customers was tough. Constant belittling, verbal abuse, and entitled people, especially on the sales side. You didn't get it as much on the sup end of things, but the ones that were bad were terrible. - Benefits & pay is okay. I feel like the pay should be better. Especially for the sup side. - For the sales end, it's hard. It is very sales driven if that's not your thing. There is lots of pressure to do better. But if you can stick it out for 90+ days, you can switch to a dept that is a better fit.

      Viewing 28 - 30 of 634 Reviews
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      Reviews1-800 Contacts reviews

      Glassdoor has 644 1-800 Contacts reviews submitted anonymously by 1-800 Contacts employees. Read employee reviews and ratings on Glassdoor to decide if 1-800 Contacts is right for you.