Is 1-800 Contacts a good company to work for?

1-800 Contacts has an overall rating of 3.9 out of 5, based on over 644 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 71% of employees would recommend working at 1-800 Contacts to a friend and 73% have a positive outlook for the business. The best reviews about 1-800 Contacts have been left by employees working as Software Engineer , Customer Service Representative and Call Center Representative .

Does 1-800 Contacts pay their employees well?

According to anonymously submitted Glassdoor reviews, 1-800 Contacts employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at 1-800 Contacts. This rating has improved by 12% over the last 12 months.

How satisfied are employees working at 1-800 Contacts?

71% of 1-800 Contacts employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated 1-800 Contacts 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at 1-800 Contacts?

Customer Service Representative (66) , Compliance Specialist (13) , Software Engineer (12) , Call Center Representative (11) , Compliance Associate (9) , Customer Service (9) , Chat Agent (8) , Live Chat Agent (8) , Manager (8) , Supervisor (8) , Compliance (7) , Customer Service Representative (CSR) (7) , Sales Associate (7) , Verification Specialist (7) , Associate (6)

What are the pros of working at 1-800 Contacts according to real employee reviews?

"Benefits are great and overall the company is solid." ((in 69 reviews)); "Great people to work with and amazing benefits" ((in 64 reviews)); "BUT at 1800 Contacts they stick to their word about the great culture!" ((in 45 reviews)); "Despite being work from home, the culture here really is enjoyable and everyone goes above and beyond to make sure we all feel like a family." ((in 34 reviews)); "Contacts tries very hard to take care of their employees!" ((in 24 reviews))

What are the cons of working at 1-800 Contacts according to real employee reviews?

"Management is poor and lacks skill." ((in 18 reviews)); "Taking time off can be difficult and confusing based on their points system and staffing needs." ((in 18 reviews)); "Even if your sales are amazing that won't be nearly enough to earn a bonus." ((in 11 reviews)); "They changed the bonus structure for 1 month and in that month justified getting rid of multiple top performers that had just received pay raises." ((in 9 reviews)); "There are limited opportunities for advancement outside of a management position." ((in 6 reviews))

What are employees saying about 1-800 Contacts layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about 1-800 Contacts layoffs and their outlook for job security at 1-800 Contacts in 2026.

What are the top reviewed 1-800 Contacts locations?

Draper , Salt Lake City , Charlotte , Sandy , Lehi , Coppell , Bluffdale , Utah , Layton , Provo , Springville , Riverton , West Jordan , Vernal , Washington , Burlington , Abilene , College Station , El Paso , Houston , Sugar Land , Texas City , Los Altos , Elko , Orlando , Saint Petersburg , West Valley City , Atlantic Beach , Draper Commercial Parkway , Dallas-Fort Worth

1-800 Contacts reviews

3.9

71% would recommend to a friend

(634 total reviews)

John Graham

84% approve of CEO

73% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (634 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

Veteran status

1-800 Contacts has an employee rating of 3.9 out of 5 stars, based on 634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

634 reviews

1.0

Dec 10, 2025

Awful

Chat agent

Recommend

CEO approval

Business Outlook

Pros

Remote position is the only pro

Cons

Management will fire you for asking questions directly related to your job. Ability to see your work has been taken away, metrics are no longer accessible. QA agents are no longer listed, stats are inaccurate when sent by management in emails. Constantly having to triple check things and take over 7 business days to get an answer to a simple question. They tell you you’re not in trouble yet fire you days later. No chance to review and or correct an issue. This company is the worst!

1-800 Contacts Response

4mo

Thank you for taking the time to leave a review. We’re sorry to hear that your experience with us left you feeling this way. We care deeply about creating an environment where our associates feel respected, supported, and valued. When someone’s experience falls short of that, we reflect and look for ways to improve. Feedback, even when it’s hard to hear, plays an important role in helping us grow. We sincerely wish you the best in what’s next.

4.0

Dec 8, 2025

It's been over 5 years, still waiting for the other shoe to drop

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

-Upper management are actually good people (this feels rare!) -The company values aren't just fluff -Retention is through the roof here. You think you're only going to stay a few years and then find yourself actually happy. -Work-life balance exists

Cons

-Pay can always be better

1-800 Contacts Response

4mo

Thank you for your more than five years of service to the company and our customers! We appreciate you taking the time to share your experience, and it is great to hear that you see work-life balance as a benefit of working at 1-800 Contacts—we take our associates’ wellbeing seriously and know that maintaining healthy work-life balance is an important part of that.

5.0

Dec 8, 2025

Really cares about employees

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

They paying out 50k to FT and 20k to part time employees. Stick around and you get payouts it’s worth it

Cons

Customers can be jerks sometimes but it’s alright

1-800 Contacts Response

4mo

Thank you for sharing your feedback with us! We are proud to offer 100% of our associates ownership in the company, and at the end of 2025, it was exciting to share the wealth they helped build over the past five years. Thank you for your five years of service—here’s to five more!

Viewing 25 - 27 of 634 Reviews

Jobs at 1-800 Contacts

General Call Center Positions

Customer Success Advocate

Digital Sales and Service Representative

Distribution Center Associate

1-800 Contacts

1-800 Contacts reviews

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Awful

It's been over 5 years, still waiting for the other shoe to drop

Really cares about employees

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