Is 1-800 Contacts a good company to work for?

1-800 Contacts has an overall rating of 3.8 out of 5, based on over 645 reviews left anonymously by employees. This rating has increased by 6% over the last 12 months. 69% of employees would recommend working at 1-800 Contacts to a friend and 71% have a positive outlook for the business. The best reviews about 1-800 Contacts have been left by employees working as Software Engineer , Customer Service Representative and Call Center Representative .

Does 1-800 Contacts pay their employees well?

According to anonymously submitted Glassdoor reviews, 1-800 Contacts employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at 1-800 Contacts. This rating has improved by 12% over the last 12 months.

How satisfied are employees working at 1-800 Contacts?

69% of 1-800 Contacts employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated 1-800 Contacts 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at 1-800 Contacts?

Customer Service Representative (66) , Compliance Specialist (14) , Software Engineer (12) , Call Center Representative (11) , Compliance Associate (9) , Customer Service (9) , Chat Agent (8) , Live Chat Agent (8) , Manager (8) , Supervisor (8) , Compliance (7) , Customer Service Representative (CSR) (7) , Sales Associate (7) , Verification Specialist (7) , Associate (6)

What are the pros of working at 1-800 Contacts according to real employee reviews?

"Benefits are great and overall the company is solid." ((in 67 reviews)); "Great people to work with and amazing benefits" ((in 64 reviews)); "BUT at 1800 Contacts they stick to their word about the great culture!" ((in 50 reviews)); "Great Way to work from home" ((in 32 reviews)); "Great work life balance here" ((in 22 reviews))

What are the cons of working at 1-800 Contacts according to real employee reviews?

"Taking time off can be difficult and confusing based on their points system and staffing needs." ((in 20 reviews)); "Management is poor and lacks skill." ((in 19 reviews)); "Even if your sales are amazing that won't be nearly enough to earn a bonus." ((in 13 reviews)); "Bonus structure is a little unrealistic pay is low." ((in 8 reviews)); "There are limited opportunities for advancement outside of a management position." ((in 7 reviews))

What are employees saying about 1-800 Contacts layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about 1-800 Contacts layoffs and their outlook for job security at 1-800 Contacts in 2026.

What are the top reviewed 1-800 Contacts locations?

Draper , Salt Lake City , Charlotte , Sandy , Lehi , Coppell , Bluffdale , Utah , Layton , Provo , Springville , Riverton , West Jordan , Vernal , Washington , Burlington , Abilene , College Station , El Paso , Houston , Sugar Land , Texas City , Los Altos , Elko , Orlando , Saint Petersburg , West Valley City , Atlantic Beach , Draper Commercial Parkway , Dallas-Fort Worth

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1-800 Contacts

Part of SeekWell

1-800 Contacts reviews

3.8

69% would recommend to a friend

(635 total reviews)

John Graham

82% approve of CEO

71% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

3.8

Work/Life balance

3.8

Compensation and benefits

3.7

Senior management

3.7

Career opportunities

1-800 Contacts has an employee rating of 3.8 out of 5 stars, based on 635 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

635 reviews

3.0

Oct 6, 2021

Easy but doesn't pay well

Compliance associate

Recommend

CEO approval

Business Outlook

Pros

WFH. Flexible hours. Friendly coworkers. Offers overtime.

Cons

Not really much of a work culture since covid. The base pay for a compliance agent at 1800contacts doesn't even meet Utah's living wage. Used to love working here until they merged the sales with the compliance department under one customer support department but and then decided to only give the customer service/ sales side a base pay increase and didn't give compliance an increase because "it requires more skills to work in customer service so we feel like they deserve it" . So if you are okay with below $13 base pay and apparently lack the skills to provide service to a customer, compliance is great department to work in.

5.0

Sep 21, 2021

Amazing company to work for!

Customer service specialist

Recommend

CEO approval

Business Outlook

Pros

I have worked for 1800Contacts for over 18 years and have seen amazing changes and progress made to make this the best place to work! The leaders are so open to suggestions and very family oriented. I have lots of opportunities to leave and work somewhere else but have decided to retire right here!

Cons

I think with every growing company there seems to be things that are uncomfortable to adjust to but they have all been for the good of our customers and we have amazing employees here that only want to sell a great product and provide this service.

1-800 Contacts Response

After 18 years and you still have great things to say! Thanks for the review. We're super happy you've chosen to stay with us.

1.0

Sep 20, 2021

Lots of talk, no walk.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good benefits for entry level call center work. The things they preach about in company values and culture are good but it all goes out the window pretty quickly.

Cons

I put in my 2 weeks notice and took off 2 weeks of paid time off that I had accrued. Not one word from my manager. Not an ok. Not a good luck. Complete silence. Over the 2 weeks I checked in to make sure everything was set and I was approved for paid time off. 2 weeks come and go and lo and behold my paycheck is less then the 2 weeks of paid time off. Spoke on the phone with payroll they said it was a miscommunication on their part, but they would not be paying me even after apologizing profusely. Don't tell them your leaving!!!

Viewing 316 - 318 of 635 Reviews

Jobs at 1-800 Contacts

General Call Center Positions

Director of IT Operations

Draper, UT

View job

Senior HR Business Partner

Manager / Sr. Manager, Compensation & Benefits