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      1-800 Contacts

      Part of SeekWell

      Engaged Employer

      1-800 Contacts reviews

      3.9

      71% would recommend to a friend

      (634 total reviews)
      avatar

      John Graham

      84% approve of CEO

      73% positive business outlook

      Ratings by demographic groups

      1-800 Contacts has an employee rating of 3.9 out of 5 stars, based on 634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      634 reviews
      1.0
      Jul 12, 2024

      Toxic and Unprofessional Leadership

      Compliance associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Wasn't able to stay with company long enough to find any.

      Cons

      Unfortunately, the management and leadership have a superiority complex when they interact with new hires. While training with Jessica Kolkman I was subjected to unwarranted humiliation, bullying tactics, undermining, and excessive micromanaging. Legally this is classified as personal harrasment, and discrimatory because she would persistently go out of her way to disrespect African American trainees. If this employee's conduct continues she may not meet someone as nice as me, and cause the company to suffer legally.

      1.0
      Apr 13, 2024

      Please save your time working for this company

      Chat support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      the only pro is it work from home

      Cons

      management is racist and will not bother to learn your name after correcting them if you have an ethnic name. unrealistic sales expectations. they're supporting the current genocide in palestine. managers have no knowledge of anything and will ask you to reach out to someone else. very unfriendly environment. three chats at once back to back with an expectation of answering in 30 seconds. the pay is so low and you will definitely make more than your salary and be expected to make more for the company. there is no room for moving up in the company

      1.0
      Apr 25, 2023

      Beware Toxic Positivity

      Chat associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      The training support was really great. Always felt like I was trained and able to do my job

      Cons

      All internal teams chats are monitored by the company and if you say something that could be interpreted as negative feedback about the company they will target you for not living up to company values. Every time I mentioned having a bad day or struggling with things and brought this to my supervisor, I was met with 0 compassion. Also, pay was not competitive for the amount of work being done. Taking 3 chats at a time while maintaining proper stats is not feasible.

      avatar
      1-800 Contacts Response
      3y
      We are saddened to hear this was your experience. Being Big-hearted and Better together are big pieces of who we are, and we strive to offer a culture that offers compassion, support, and solutions. To any associates who may be feeling this way, please reach out to your HR business partner or any member of our HR team. We would love to connect, see where we can help, partner with you to identify solutions, and connect you with any resources you may need. To the individual who shared this review, we appreciate the feedback (it’s how we get better) and want to thank you for your time with our company.
      Viewing 37 - 39 of 634 Reviews
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      Reviews1-800 Contacts reviews

      Glassdoor has 644 1-800 Contacts reviews submitted anonymously by 1-800 Contacts employees. Read employee reviews and ratings on Glassdoor to decide if 1-800 Contacts is right for you.