Pros
Truly a 100% remote position.
Cons
Role is misrepresented. The position is advertised as “Customer Service,” yet success is measured almost entirely by how many customers you upsell into a full-year supply of contact lenses. If you’re looking for genuine service work, this is effectively a commission-driven sales job in disguise. The Bonus structure looks better on paper. The headline figure is “up to $6 extra per hour,” but talking with seasoned agents they have to log ~50 hours a week to reach that tier.. Since starting, it’s been clear the digital team is stretched thin. We were told it’s rare to handle three chats at once, but during every shadowing session with experienced agents, juggling three active chats was the norm. It felt like the workload was downplayed during onboarding. Expectations set during training did not match the actual daily demands. There’s a noticeable gap between what’s promised and what’s delivered. I do think seasoned employees & new hires deal with the inconsistency’s because it does have the flexible of being fully remote.
