Is 1-800 Contacts a good company to work for?

1-800 Contacts has an overall rating of 3.8 out of 5, based on over 644 reviews left anonymously by employees. This rating has increased by 6% over the last 12 months. 69% of employees would recommend working at 1-800 Contacts to a friend and 71% have a positive outlook for the business. The best reviews about 1-800 Contacts have been left by employees working as Software Engineer , Customer Service Representative and Call Center Representative .

Does 1-800 Contacts pay their employees well?

According to anonymously submitted Glassdoor reviews, 1-800 Contacts employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at 1-800 Contacts. This rating has improved by 12% over the last 12 months.

How satisfied are employees working at 1-800 Contacts?

69% of 1-800 Contacts employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated 1-800 Contacts 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at 1-800 Contacts?

Customer Service Representative (66) , Compliance Specialist (13) , Software Engineer (12) , Call Center Representative (11) , Compliance Associate (9) , Customer Service (9) , Chat Agent (8) , Live Chat Agent (8) , Manager (8) , Supervisor (8) , Compliance (7) , Customer Service Representative (CSR) (7) , Sales Associate (7) , Verification Specialist (7) , Associate (6)

What are the pros of working at 1-800 Contacts according to real employee reviews?

"Benefits are great and overall the company is solid." ((in 67 reviews)); "Great people to work with and amazing benefits" ((in 63 reviews)); "BUT at 1800 Contacts they stick to their word about the great culture!" ((in 45 reviews)); "The provided me the best work from home equipment I have ever experienced." ((in 38 reviews)); "Great work life balance here" ((in 21 reviews))

What are the cons of working at 1-800 Contacts according to real employee reviews?

"Taking time off can be difficult and confusing based on their points system and staffing needs." ((in 20 reviews)); "Management is poor and lacks skill." ((in 18 reviews)); "Its almost impossible to bonus." ((in 12 reviews)); "The bonus structure is designed to make you work harder for less but still feel like you are being paid fairly." ((in 8 reviews)); "There are limited opportunities for advancement outside of a management position." ((in 6 reviews))

What are employees saying about 1-800 Contacts layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about 1-800 Contacts layoffs and their outlook for job security at 1-800 Contacts in 2026.

What are the top reviewed 1-800 Contacts locations?

Draper , Salt Lake City , Charlotte , Sandy , Lehi , Coppell , Bluffdale , Utah , Layton , Provo , Springville , Riverton , West Jordan , Vernal , Washington , Burlington , Abilene , College Station , El Paso , Houston , Sugar Land , Texas City , Los Altos , Elko , Orlando , Saint Petersburg , West Valley City , Atlantic Beach , Draper Commercial Parkway , Dallas-Fort Worth

1-800 Contacts reviews

3.8

69% would recommend to a friend

(634 total reviews)

John Graham

82% approve of CEO

71% positive business outlook

Ratings by demographic groups

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1-800 Contacts has an employee rating of 3.8 out of 5 stars, based on 634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

634 reviews

4.0

Jun 28, 2023

Highly suggest working for 1800 Contacts

Verification specialist

Recommend

CEO approval

Business Outlook

Pros

Great culture, many advancement opportunities, extremely flexible schedule.

Cons

Pay is not competitive and not keeping up with the cost of living.

1-800 Contacts Response

3y

Thanks for being part of our team for more than 10 years! Please know how much we appreciate everything you’ve done to help our customers. We appreciate your comments regarding pay and have passed along your feedback to our compensation team. If you have any questions, we encourage you to reach out to your HR business partner. If you’re interested in growth opportunities outside of your current role, we encourage you to work with your manager or HR business partner to identify potential pathways and resources available to you. Thanks for taking the time to leave a review!

2.0

Jun 27, 2023

Great company, not enough training

Chat associate

Recommend

CEO approval

Business Outlook

Pros

The training was great, company culture was amazing

Cons

Not enough training before going out on floor to answer more chats than trained

1-800 Contacts Response

3y

Thank you for taking the time to leave a review and share your experience. We would be happy to pass along your feedback to our trainers and Customer Department leadership team. Please know we appreciate your time with our organization and wish you only the best in your future endeavors.

5.0

Jun 21, 2023

Great Place to Work

Associate general counsel

Recommend

CEO approval

Business Outlook

Pros

The corporate culture here is second to none. This is a company that invests in its employees and sets high expectations for how associates are expected to treat each other. The CEO is down-to-earth, approachable, and instills confidence in others. Many associates come to 1-800 and stay for ten or even twenty years-- almost unheard of in an age where most people change jobs every two years. As a more junior attorney, I have been given many opportunities to grow, increase my knowledge, and improve my skills. The legal team is focused on helping the business achieve its goals. I hope to stay for many years to come.

Cons

The legal department carries a heavy workload but, to be honest, that's not anything unusual for the legal profession. There is still a lot of flexibility given to try to promote a healthy work-life balance and it is much better than anything you might find at a law firm or most other in-house counsel positions.

1-800 Contacts Response

3y

Wow, thank you for the awesome review! We’re grateful for our incredible legal team and the tireless work they do day in and day out to keep our business moving forward, so that we can do what we do best – focus on our people and our customers.

Viewing 436 - 438 of 634 Reviews

Jobs at 1-800 Contacts

General Call Center Positions

Director of IT Operations

Senior HR Business Partner

Salt Lake City, UT

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1-800 Contacts

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Highly suggest working for 1800 Contacts

Great company, not enough training

Great Place to Work

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