Is 1-800 Contacts a good company to work for?

1-800 Contacts has an overall rating of 3.8 out of 5, based on over 644 reviews left anonymously by employees. This rating has increased by 6% over the last 12 months. 69% of employees would recommend working at 1-800 Contacts to a friend and 71% have a positive outlook for the business. The best reviews about 1-800 Contacts have been left by employees working as Software Engineer , Customer Service Representative and Call Center Representative .

Does 1-800 Contacts pay their employees well?

According to anonymously submitted Glassdoor reviews, 1-800 Contacts employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at 1-800 Contacts. This rating has improved by 12% over the last 12 months.

How satisfied are employees working at 1-800 Contacts?

69% of 1-800 Contacts employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated 1-800 Contacts 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at 1-800 Contacts?

Customer Service Representative (66) , Compliance Specialist (13) , Software Engineer (12) , Call Center Representative (11) , Compliance Associate (9) , Customer Service (9) , Chat Agent (8) , Live Chat Agent (8) , Manager (8) , Supervisor (8) , Compliance (7) , Customer Service Representative (CSR) (7) , Sales Associate (7) , Verification Specialist (7) , Associate (6)

What are the pros of working at 1-800 Contacts according to real employee reviews?

"Benefits are great and overall the company is solid." ((in 70 reviews)); "Great people to work with and amazing benefits" ((in 65 reviews)); "BUT at 1800 Contacts they stick to their word about the great culture!" ((in 49 reviews)); "The onsite food, free eye exams and work from home ability are great." ((in 36 reviews)); "Work life balance is great" ((in 25 reviews))

What are the cons of working at 1-800 Contacts according to real employee reviews?

"Management is poor and lacks skill." ((in 19 reviews)); "Taking time off can be difficult and confusing based on their points system and staffing needs." ((in 18 reviews)); "Even if your sales are amazing that won't be nearly enough to earn a bonus." ((in 14 reviews)); "There are limited opportunities for advancement outside of a management position." ((in 7 reviews)); "The Bonus structure looks better on paper." ((in 7 reviews))

What are employees saying about 1-800 Contacts layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about 1-800 Contacts layoffs and their outlook for job security at 1-800 Contacts in 2026.

What are the top reviewed 1-800 Contacts locations?

Draper , Salt Lake City , Charlotte , Sandy , Lehi , Coppell , Bluffdale , Utah , Layton , Provo , Springville , Riverton , West Jordan , Vernal , Washington , Burlington , Abilene , College Station , El Paso , Houston , Sugar Land , Texas City , Los Altos , Elko , Orlando , Saint Petersburg , West Valley City , Atlantic Beach , Draper Commercial Parkway , Dallas-Fort Worth

1-800 Contacts reviews

3.8

69% would recommend to a friend

(634 total reviews)

John Graham

82% approve of CEO

71% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

3.8

Work/Life balance

3.8

Senior management

3.8

Compensation and benefits

3.7

Career opportunities

1-800 Contacts has an employee rating of 3.8 out of 5 stars, based on 634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

634 reviews

3.0

Mar 23, 2023

Current employee

Live chat agent

Recommend

CEO approval

Business Outlook

Pros

Company culture and management, great values

Cons

Pay doesn’t match work load

1-800 Contacts Response

3y

Thank you for being part of our team and adding to our awesome company culture! We’re always looking for ways to improve our associate experience and will definitely pass along your feedback to our compensation and benefits team. If you haven’t already, we encourage you to chat with your manager or HR business partner about your goals to make sure you’re fully taking advantage of our bonus program and biannual performance increases. Thanks for sharing a review!

5.0

Mar 20, 2023

Who woulda thought?

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I work with a team of people who love what they do. It's about more than selling contact lenses. I get to help create great experiences for a brand that customers love. We're constantly testing and finding ways to improve our customer experience. There is a good pace to the work. I'm given the trust to explore creative ideas that work toward fulfilling business objectives while improving the customer experience.

Cons

It can always improve, but I think it's up to each of us to surface the issues we want addressed. If there were strong cons, I wouldn't work here.

1-800 Contacts Response

3y

We appreciate you taking the time to leave a review. Hearing that this has been your experience absolutely makes our day! Thanks for being part of our team. 😊

4.0

Mar 13, 2023

They do Actually Care

Supervisor

Recommend

CEO approval

Business Outlook

Pros

-They care about their associates, and are willing to try and help them succeed. -They go out of their way to make this a great place to work. -Lots of amenities like an on site grill, computers, and entertainment areas. -Successful company, constantly seeing year over year growth.

Cons

-The drive to be the best means a bit of a cut throat environment in some departments. Specifically during less busy times of the year. -Inconsistent standards between different areas of the company. Some departments are held to a gold standard while others just seem to coast by.

1-800 Contacts Response

3y

Thank you for the review and for being part of our team for over five years! We’re constantly listening to hear where we can improve and make the associate experience at our organization even better. If you’re open to chatting, we’d love to see how we can help improve communication and expectations in your channel. We invite you to reach out to Luis Lopez, your HR Business Partner (or any member of the People Department). We’ll also be sure to share your feedback around pay and inflation with our leadership team. Thank you again for taking the time to leave a review.

Viewing 451 - 453 of 634 Reviews

Jobs at 1-800 Contacts

General Call Center Positions

Distribution Center Associate (Shipping)

Purchasing & Logistics Analyst

1-800 Contacts

1-800 Contacts reviews

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Reviews by job title

Current employee

Who woulda thought?

They do Actually Care

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