Is 1-800 Contacts a good company to work for?

1-800 Contacts has an overall rating of 3.9 out of 5, based on over 644 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 71% of employees would recommend working at 1-800 Contacts to a friend and 73% have a positive outlook for the business. The best reviews about 1-800 Contacts have been left by employees working as Software Engineer , Customer Service Representative and Call Center Representative .

Does 1-800 Contacts pay their employees well?

According to anonymously submitted Glassdoor reviews, 1-800 Contacts employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at 1-800 Contacts. This rating has improved by 12% over the last 12 months.

How satisfied are employees working at 1-800 Contacts?

71% of 1-800 Contacts employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated 1-800 Contacts 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at 1-800 Contacts?

Customer Service Representative (66) , Compliance Specialist (13) , Software Engineer (12) , Call Center Representative (11) , Compliance Associate (9) , Customer Service (9) , Chat Agent (8) , Live Chat Agent (8) , Manager (8) , Supervisor (8) , Compliance (7) , Customer Service Representative (CSR) (7) , Sales Associate (7) , Verification Specialist (7) , Associate (6)

What are the pros of working at 1-800 Contacts according to real employee reviews?

"Benefits are great and overall the company is solid." ((in 64 reviews)); "Great people to work with and amazing benefits" ((in 62 reviews)); "BUT at 1800 Contacts they stick to their word about the great culture!" ((in 47 reviews)); "The onsite food, free eye exams and work from home ability are great." ((in 35 reviews)); "Contacts tries very hard to take care of their employees!" ((in 23 reviews))

What are the cons of working at 1-800 Contacts according to real employee reviews?

"Management is poor and lacks skill." ((in 19 reviews)); "Taking time off can be difficult and confusing based on their points system and staffing needs." ((in 18 reviews)); "Its almost impossible to bonus." ((in 12 reviews)); "They wait until the end weeks of training to let you know that they have a bonus structure for only top performers and you can earn up to $3 extra an hour if you hit these metrics." ((in 8 reviews)); "There are limited opportunities for advancement outside of a management position." ((in 7 reviews))

What are employees saying about 1-800 Contacts layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about 1-800 Contacts layoffs and their outlook for job security at 1-800 Contacts in 2026.

What are the top reviewed 1-800 Contacts locations?

Draper , Salt Lake City , Charlotte , Sandy , Lehi , Coppell , Bluffdale , Utah , Layton , Provo , Springville , Riverton , West Jordan , Vernal , Washington , Burlington , Abilene , College Station , El Paso , Houston , Sugar Land , Texas City , Los Altos , Elko , Orlando , Saint Petersburg , West Valley City , Atlantic Beach , Draper Commercial Parkway , Dallas-Fort Worth

1-800 Contacts reviews

3.9

71% would recommend to a friend

(634 total reviews)

John Graham

84% approve of CEO

73% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (634 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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1-800 Contacts has an employee rating of 3.9 out of 5 stars, based on 634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

634 reviews

3.0

Dec 17, 2015

Good perks, culture is failing

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There are great perks (on-site restaurant, on-site gym with free personal trainers, film festivals, etc.).

Cons

Upward mobility is lacking. It's very hard to move up and opportunities are lacking. Some of the people I worked with were great, but there was a lot of unnecessary drama that plagued the environment and culture. Benefits aren't as great as they used to be and I didn't enjoy going to work anymore upon leaving.

5.0

Jul 13, 2015

Customer service Rep

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

This place has it all personal trainers in a great gym free of charge for employees and their families. Discounted delicious food you won't even believe the food for between $1.00 and 2.50 for employees. On site massage therapist. Really nice people and no micro managing. Lots of room for growth in the company all managers and higher ups all started as entry level employees.

Cons

Have not found any yet! Great place to work. I know I am suppose to write 20 words I will update this if I find some cons.

2.0

Oct 21, 2014

Going down hill

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Less Pro's all the time but work life balance was good but it had gone down in recent years. They do through a good party.

Cons

No focus on the employee. Recent changes in benefits and bonus structure resulted in around 20% pay-cut part of this is more expensive insurance but not all of it. They treat there full time professionals like they are call center employees (in some ways even worse) They no longer look for employee input to solve problems it is all done by executive committees. Poor technology choices make career advancement impossible. !-800 no longer uses main stream technology which makes working for them a 'career ending move'

1-800 Contacts Response

11y

I agree that things have changed. All businesses change over time. Changes come because of new ownership or changes in strategy. Change is not bad it provides opportunity for growth and challenges. What hasn’t changed at 1-800 Contacts is our core values of taking care of our customers and employees. 1-800 Contacts cares about their professional employees and encourages them to share ideas and help the business grow. 1-800 Contacts believes strongly in mentoring employees and helping them be successful in their careers. One of the things I enjoy most about working here is that I am continually challenged to grow and improve, and then I have managers or other mentors who help me obtain that growth.

Viewing 46 - 48 of 634 Reviews

Jobs at 1-800 Contacts

General Call Center Positions

Digital Sales and Service Representative

Distribution Center Associate

Purchasing & Logistics Analyst

Technical Product Manager

1-800 Contacts

1-800 Contacts reviews

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Good perks, culture is failing

Customer service Rep

Going down hill

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