1-800 Contacts reviews

We appreciate this Associate's comments. 1-800 CONTACTS welcomes all feedback, both positive and negative. Negative responses cause us to either change course of action or better communicate action we're already taking to make the company a better place to work. As this Associate mentions, we did combine our Rx and Call Center departments to create a larger department. One key advantage for doing so was to create additional career pathways and opportunities. This has allowed associates move laterally and vertically among business channels. If an associate feels as though they don't have a clear understanding about career pathways, we encourage them to talk with their leadership team or HR about career mapping and opportunities. 1-800 CONTACTS prides itself on being a performance based culture. Only the best and most talented are selected for positions within the organization. We have found this to be successful as the end result is the exceptional customer experience. As far as undoing the changes, this is not possible. The organization will make the best decisions for the entire organization. Our leadership team in the Customer and Compliance group has already conducted over 20 townhall style forums to educate on the changes made and will continue to have more. Additionally, managers have an open door policy as well as the HR department to discuss and allay concerns and doubt. The vast majority of the Company as well as our parent Company, Thomas H. Lee Partners remain very optimistic for the outlook and future of 1-800 CONTACTS.