Is 1-800 Contacts a good company to work for?

1-800 Contacts has an overall rating of 3.9 out of 5, based on over 644 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 71% of employees would recommend working at 1-800 Contacts to a friend and 73% have a positive outlook for the business. The best reviews about 1-800 Contacts have been left by employees working as Software Engineer , Customer Service Representative and Call Center Representative .

Does 1-800 Contacts pay their employees well?

According to anonymously submitted Glassdoor reviews, 1-800 Contacts employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at 1-800 Contacts. This rating has improved by 12% over the last 12 months.

How satisfied are employees working at 1-800 Contacts?

71% of 1-800 Contacts employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated 1-800 Contacts 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at 1-800 Contacts?

Customer Service Representative (66) , Compliance Specialist (13) , Software Engineer (12) , Call Center Representative (11) , Compliance Associate (9) , Customer Service (9) , Chat Agent (8) , Live Chat Agent (8) , Manager (8) , Supervisor (8) , Compliance (7) , Customer Service Representative (CSR) (7) , Sales Associate (7) , Verification Specialist (7) , Associate (6)

What are the pros of working at 1-800 Contacts according to real employee reviews?

"Benefits are great and overall the company is solid." ((in 69 reviews)); "Great people to work with and amazing benefits" ((in 64 reviews)); "BUT at 1800 Contacts they stick to their word about the great culture!" ((in 45 reviews)); "Despite being work from home, the culture here really is enjoyable and everyone goes above and beyond to make sure we all feel like a family." ((in 34 reviews)); "Contacts tries very hard to take care of their employees!" ((in 24 reviews))

What are the cons of working at 1-800 Contacts according to real employee reviews?

"Management is poor and lacks skill." ((in 18 reviews)); "Taking time off can be difficult and confusing based on their points system and staffing needs." ((in 18 reviews)); "Even if your sales are amazing that won't be nearly enough to earn a bonus." ((in 11 reviews)); "They changed the bonus structure for 1 month and in that month justified getting rid of multiple top performers that had just received pay raises." ((in 9 reviews)); "There are limited opportunities for advancement outside of a management position." ((in 6 reviews))

What are employees saying about 1-800 Contacts layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about 1-800 Contacts layoffs and their outlook for job security at 1-800 Contacts in 2026.

What are the top reviewed 1-800 Contacts locations?

Draper , Salt Lake City , Charlotte , Sandy , Lehi , Coppell , Bluffdale , Utah , Layton , Provo , Springville , Riverton , West Jordan , Vernal , Washington , Burlington , Abilene , College Station , El Paso , Houston , Sugar Land , Texas City , Los Altos , Elko , Orlando , Saint Petersburg , West Valley City , Atlantic Beach , Draper Commercial Parkway , Dallas-Fort Worth

1-800 Contacts reviews

3.9

71% would recommend to a friend

(634 total reviews)

John Graham

84% approve of CEO

73% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

1-800 Contacts has an employee rating of 3.9 out of 5 stars, based on 634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

634 reviews

1.0

Apr 22, 2025

Backstabbing culture and bad management

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

People are nice, until they gossip about you to anyone who will listen.

Cons

Managers are impossible to work with. I’ve tried raising concerns with my manager for weeks, but am always brushed to the side. People act nice so you open up, then tell everyone about what you said.

1-800 Contacts Response

1y

Thank you for sharing your perspective. We’re sorry your experience hasn’t reflected the inclusive and respectful culture we strive to foster. Concerns about trust, communication, and management are serious, and we want all associates to feel heard and supported. While it’s difficult to address specific situations anonymously, we encourage you to connect directly with the People Department so we can better understand and address the issues you've raised. Your feedback is important, and we remain committed to creating an environment where everyone feels valued and respected. We appreciate your time with us and hope we can work towards a better experience for all!

5.0

Apr 20, 2025

Best company I've worked for

Warehouse and inventory supervisor

Recommend

CEO approval

Business Outlook

Pros

* Fantastic and enthusiastic diverse group of people to work with * No strict dress codes * Good benefits (obviously with contacts especially) * There's potential to move up * The managers actually care about their employees * Pretty fun team events

Cons

* Departments can be kind of siloed / don't always communicate well with one another (it's getting better over time though) * It IS hard work as it's the busiest and biggest distribution center they have * PTO takes a little too long to build up

1-800 Contacts Response

1y

Thank you so much for the thoughtful review—and for your years of hard work and leadership in our Charlotte distribution center! We're thrilled to hear your experience was so positive and that you felt supported by your team and managers. We also appreciate your candid feedback about communication between departments and PTO accrual. These are areas we're actively working to improve, and insights from associates like you help us get better. Wishing you all the best in your next chapter—and thank you again for being such a meaningful part of the 1-800 Contacts/SeekWell family!

5.0

Apr 17, 2025

Amazing company with amazing benefits

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

They have competitions and giveaways all year long! They are also very amazing at taking care of the employees. I love my job and I love that it feels like one big community instead of a job.

Cons

I honestly cant think of any cons other than waiting for 3 months after starting to request a schedule change and even that is fair.

1-800 Contacts Response

1y

Thank you so much for your kind words! We're thrilled to hear that you love your job and feel a strong sense of community—that’s exactly the culture we strive to build. And you're a huge part of that foundation! We’re glad you’re enjoying the perks, giveaways, and the care we put into supporting our team. Your note about schedule changes is helpful too, and we’re always evaluating how we can make processes even more flexible while keeping things fair for everyone. Thanks again for being such a valued part of the SeekWell family!

Viewing 52 - 54 of 634 Reviews

Jobs at 1-800 Contacts

General Call Center Positions

Digital Sales and Service Representative

Distribution Center Associate

Purchasing & Logistics Analyst

1-800 Contacts

1-800 Contacts reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Backstabbing culture and bad management

Best company I've worked for

Amazing company with amazing benefits

Jobs at 1-800 Contacts

1-800 Contacts reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

1-800 Contacts reviews FAQs

Jobs at 1-800 Contacts