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Thanks for the feedback! It looks like you were in our Customer Department. It's great to hear that flexibility and professional growth is something that you valued while you were here. This is an area we received a lot of feedback on in prior Glassdoor posts as well as engagement surveys. Although flexibility of time was a pro, it looks like there's still some opportunity based on the feedback on "micromanagement of time. " In our Customer Department our Workforce team is constantly trying to balance the needs of our associates with the needs of our customers. With the forecasting we do, we usually know exactly how many associates we need in the ques at any given time. As such, the workflow is pretty consistent and fairly constant. Understanding how many associates are on break, using personal time, in meetings, etc. allows us to provide the very best experience for our customers. We are constantly trying to balance the needs of our associates as well though. Constant micromanagement can lead to burnout which leads to unhappy associates. Usually when associates are unhappy, customers are unhappy as well. This balance is extremely important to us so we appreciate you leaving this feedback.