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      1-800 Contacts

      Part of SeekWell

      Engaged Employer

      1-800 Contacts reviews

      3.9

      71% would recommend to a friend

      (634 total reviews)
      avatar

      John Graham

      84% approve of CEO

      73% positive business outlook

      Ratings by demographic groups

      1-800 Contacts has an employee rating of 3.9 out of 5 stars, based on 634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      634 reviews
      1.0
      Jun 28, 2014

      Great when I started, but the new changes have turned it around for the worse

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work at home opportunities, subsidized meals, great co-workers, get to wear casual where to work, bonuses (if given).

      Cons

      Pay isn't great, bonuses have been cut down more than ever, constant changes to where we aren't even told of all of them and are expected to know everything, horribly understaffed, people getting fired left and right. One of the trainers was forced to step down with the new training program they implemented, every manager had to reapply for their jobs for this joke of changing departments (two of the long term managers were demoted and replaced with people who had just been there for over a year) and there are so many people getting fired left and right (even if you don't have a write-up) that the turnover is the highest it has ever been. The policy is that you can get weekends off after being there for one year. Two friends of mine walked out, because after the year was up, they were told they could not have weekends off as promised and it wouldn't happen anytime soon. And if you decide to apply, DO NOT apply for the chat team. I have been on the chat team for over three years and it is horrible. We are now required to do sales, bonuses are lower than ever and we are horribly understaffed. We also received an email that they were just barely started to train (after being maxed out and miserably for MONTHS) and they won't hire anyone else to help. The quality system is also a complete joke. I have zero pride in my job now and I am sick of crying from being so overwhelmed while I work.

      avatar
      1-800 Contacts Response
      12y
      We appreciate this Associate's comments. 1-800 CONTACTS welcomes all feedback both positive and negative. We encourage our associates to discuss concerns openly and honestly with their leadership teams or an HR representative. We appreciate that this Associate mentions that HR will defend the company. This demonstrates that the company does indeed listen, is attentive to the concerns and needs of our associates and does absolutely care about the work environment we're providing for our associates. Our base rates of pay for the call center are market leading. Restructure does bring change that will allow for future growth opportunities. We did realign the bonuses to be more focused on performance. The downside of this alignment, unfortunately, will affect lower performers but will have a greater tendency to reward higher performers. 1-800 CONTACTS prides itself on being a performance based culture where the best can succeed. Additionally, we pride ourselves in assisting our associates to achieve their goals and aspirations. We encourage all of our associates to meet with their leadership teams or an HR representative to discuss goals and career planning and we will assist them in their strategy. 1-800 CONTACTS is leader in contact delivery space, we're leader because of agility. Sometimes this agility does not allow for perfect communication ahead of time. To help with some of the negative responses and concerns we've monitored on Glassdoor, we've held 20 townhall style forums to inform associates on the awesome new direction of the company. Additionally we would love to have more specific information so we can either communicate better or respond better to associate concerns. So far, we have not had concerns addressed directly with managers or HR. 1-800 CONTACTS constantly reviews staffing needs. Presently at the time of this review, we're only 2 FTE understaffed in chat. This is because 1 was promoted and 1 was able to pursue lifelong career in unrelated career field because the company offers a tuition support program. As far as associates "getting fired left and right", this simply isn't true. 1-800 CONTACTS has a progressive discipline policy and we give our associates every chance to succeed and have long lasting and rewarding careers in our organization. 1-800 CONTACTS has been recognized consistently with the Alfred P. Sloan award for workplace flexibility. If an associate has specific needs or concerns regarding their schedule, we encourage them to work through the proper channels with their leadership team or an HR representative.
      1.0
      Jun 27, 2014

      Directionless

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      As you've heard already, the 20/20 Grille is great and being able to attend free movies twice a year is a plus. Take your children to work day is something my girls look forward to each year as well.

      Cons

      As you've heard already, there are many. The Executive decision to combine the two different worlds of the company have been extremely disheartening for us agents. There are now FAR fewer opportunities for advancement with this combination. Things continue to change without ample notice or discussion. Going from not knowing what is happening to an immediate change is quite difficult to deal with. I've been here for many, many, years and stayed because of the culture and family atmosphere. But I fear these benefits no longer outweigh the feeling of disappointment, stress, and confusion that have dominated my mind over these last few months. I fear my remaining time with the company is growing short.

      avatar
      1-800 Contacts Response
      12y
      We appreciate this Associate's comments. 1-800 CONTACTS welcomes all feedback, both positive and negative. Negative responses cause us to either change course of action or better communicate action we're already taking to make the company a better place to work. As this Associate mentions, we did combine our Rx and Call Center departments to create a larger department. One key advantage for doing so was to create additional career pathways and opportunities. This has allowed associates move laterally and vertically among business channels. If an associate feels as though they don't have a clear understanding about career pathways, we encourage them to talk with their leadership team or HR about career mapping and opportunities. 1-800 CONTACTS prides itself on being a performance based culture. Only the best and most talented are selected for positions within the organization. We have found this to be successful as the end result is the exceptional customer experience. As far as undoing the changes, this is not possible. The organization will make the best decisions for the entire organization. Our leadership team in the Customer and Compliance group has already conducted over 20 townhall style forums to educate on the changes made and will continue to have more. Additionally, managers have an open door policy as well as the HR department to discuss and allay concerns and doubt. The vast majority of the Company as well as our parent Company, Thomas H. Lee Partners remain very optimistic for the outlook and future of 1-800 CONTACTS.
      5.0
      Jun 20, 2014

      Customer Focused and best in the industry

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      1-800 has a great company culture. You work with awesome people and it is wonderful working for a company that is consistent with the values that it advertizes. They are focused on people both within and without the company. Not to mention the perks grill on campus, film festivals, summer parties, and a focus on growth.

      Cons

      Positions within the company do not often change. It feels as if eventually to develop I will need to look outside of the company.

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      Reviews1-800 Contacts reviews

      Glassdoor has 644 1-800 Contacts reviews submitted anonymously by 1-800 Contacts employees. Read employee reviews and ratings on Glassdoor to decide if 1-800 Contacts is right for you.