Is 1-800 Contacts a good company to work for?

1-800 Contacts has an overall rating of 3.9 out of 5, based on over 644 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 71% of employees would recommend working at 1-800 Contacts to a friend and 73% have a positive outlook for the business. The best reviews about 1-800 Contacts have been left by employees working as Software Engineer , Customer Service Representative and Call Center Representative .

Does 1-800 Contacts pay their employees well?

According to anonymously submitted Glassdoor reviews, 1-800 Contacts employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at 1-800 Contacts. This rating has improved by 12% over the last 12 months.

How satisfied are employees working at 1-800 Contacts?

71% of 1-800 Contacts employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated 1-800 Contacts 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at 1-800 Contacts?

Customer Service Representative (66) , Compliance Specialist (13) , Software Engineer (12) , Call Center Representative (11) , Compliance Associate (9) , Customer Service (9) , Chat Agent (8) , Live Chat Agent (8) , Manager (8) , Supervisor (8) , Compliance (7) , Customer Service Representative (CSR) (7) , Sales Associate (7) , Verification Specialist (7) , Associate (6)

What are the pros of working at 1-800 Contacts according to real employee reviews?

"Benefits are great and overall the company is solid." ((in 69 reviews)); "Great people to work with and amazing benefits" ((in 64 reviews)); "BUT at 1800 Contacts they stick to their word about the great culture!" ((in 45 reviews)); "Despite being work from home, the culture here really is enjoyable and everyone goes above and beyond to make sure we all feel like a family." ((in 34 reviews)); "Contacts tries very hard to take care of their employees!" ((in 24 reviews))

What are the cons of working at 1-800 Contacts according to real employee reviews?

"Management is poor and lacks skill." ((in 18 reviews)); "Taking time off can be difficult and confusing based on their points system and staffing needs." ((in 18 reviews)); "Even if your sales are amazing that won't be nearly enough to earn a bonus." ((in 11 reviews)); "They changed the bonus structure for 1 month and in that month justified getting rid of multiple top performers that had just received pay raises." ((in 9 reviews)); "There are limited opportunities for advancement outside of a management position." ((in 6 reviews))

What are employees saying about 1-800 Contacts layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about 1-800 Contacts layoffs and their outlook for job security at 1-800 Contacts in 2026.

What are the top reviewed 1-800 Contacts locations?

Draper , Salt Lake City , Charlotte , Sandy , Lehi , Coppell , Bluffdale , Utah , Layton , Provo , Springville , Riverton , West Jordan , Vernal , Washington , Burlington , Abilene , College Station , El Paso , Houston , Sugar Land , Texas City , Los Altos , Elko , Orlando , Saint Petersburg , West Valley City , Atlantic Beach , Draper Commercial Parkway , Dallas-Fort Worth

1-800 Contacts reviews

3.9

71% would recommend to a friend

(634 total reviews)

John Graham

84% approve of CEO

73% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (634 reviews)

Ratings by demographic groups

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1-800 Contacts has an employee rating of 3.9 out of 5 stars, based on 634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

634 reviews

5.0

Jun 17, 2014

Love it! Great place to work!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

This is a great place to work because of the wonderful work-life balance. There are also many perks/benefits, such as the onsite fitness center and cafeteria and the many company sponsored events. They are also very supportive of you furthering your education, career, and personal development. Good competitive compensation and other benefits (medical, dental, 401K). Also, couldn't ask to work with better people!

Cons

I have only worked here for a few months, but I have nothing to complain about. The only thing is it's a longer commute for me, but my hours are flexible so even that's a non-issue.

4.0

Jun 14, 2014

A good company trying to still find its internal identity

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Gym, Subsidized Cafeteria, Film festivals, Extravagant Summer Picnic, Tuition Re-imbursement, Employee Assistant Programs, 401K reimbursement that is fully vested after 2 years, and much more

Cons

The biggest issue with 1-800 Contacts is that moving up is all about who you know and not who is necessarily best suited for the position. Pay could be better as well.

1-800 Contacts Response

12y

We appreciate this associate's tenacity and loyalty to the organization. We appreciate that they recognize the many wonderful things we do for all of our associates to show our appreciation for them. As 1-800 CONTACTS implemented and communicated our strategy for 2014, we shared that vision with each business area, specifically Customer and Compliance. Additionally, the Director of Customer and Compliance conducted an all hands meeting and also met with each group separately. We encourage all of our associates in times of uncertainty and ambiguity to seek out and conduct an effective dialogue with their peers, leadership structure and their human resources representative. In fact, one of the company’s core pillars regarding communication encourages our associates to collaborate effectively in problem analysis and decision making. We also expect our associates to promote and contribute to team effectiveness to accomplish their functional and departmental goals. We have full faith and confidence in our associates’ ability carry through what’s expected of them in regards to communication and expect that this would also apply for this associate.

5.0

Jun 8, 2014

Best company I have ever worked for!

Call center manager

Recommend

CEO approval

Business Outlook

Pros

- sets clear and high expectations which makes you want to do well - compensation/bonus for selling products and giving great customer service - healthy competition within teams and call center - cool company perks; on site gym, on site cafeteria, free movie tickets, annual summary company party, corporate discounts, tuition reimbursement, and much more - management and sr management is friendly, experienced, and helpful - good training program that teaches you the importance of giving great customer service - everyone is so friendly and outgoing; it's hard not to make friends here - given opportunities to move up or venture to other departments within the company

Cons

- employee retention is high so moving up can take longer - paid time off is accrued at a low rate and is based off years of employment and does not take position within company into consideration

Viewing 589 - 591 of 634 Reviews

Jobs at 1-800 Contacts

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Digital Sales and Service Representative

Distribution Center Associate

Purchasing & Logistics Analyst

1-800 Contacts

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Love it! Great place to work!

A good company trying to still find its internal identity

Best company I have ever worked for!

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