1-800 Contacts reviews

3.9

71% would recommend to a friend

(634 total reviews)
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John Graham

84% approve of CEO

73% positive business outlook

1-800 Contacts has an employee rating of 3.9 out of 5 stars, based on 634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

634 reviews
4.0
Nov 1, 2024

Great company

Recommend
CEO approval
Business Outlook

Pros

Well organized with good work life balance and access to HR and other resources.

Cons

Big enough that it can take time to get things done and follow process.

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1-800 Contacts Response
1y
Thank you for taking the time to share what your experience has been working at our company. We are glad you are finding work/life balance in the marketing department. Please reach out to your HR Business Partner if you have any other feedback for us.
3.0
Oct 24, 2024
Recommend
CEO approval
Business Outlook

Pros

You will likely find some of the nicest, most hardworking agents

Cons

The agents get very little respect from upper management. Our concerns and issues within the company go unaddressed and they have failed to make any changes that actual benefit the employees

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1-800 Contacts Response
1y
Thank you for taking the time to share your feedback and for your dedication over the past four years. We’re thrilled to hear you’ve had the opportunity to work alongside such hardworking and kind teammates—that’s something we truly value in our workplace culture. We’re sorry to hear you feel your concerns haven’t been addressed. We take feedback seriously and are continually looking for ways to improve the experience for all associates. Your hard work and dedication to serving our customers are deeply appreciated, and we’ll continue to focus on fostering open communication channels and addressing issues that matter most to our teams. We encourage you to share specific concerns with your manager or the People Department so we can better understand how to support you and your fellow teammates moving forward. Thank you again for your hard work and for being part of the team!
4.0
Oct 24, 2024
Recommend
CEO approval
Business Outlook

Pros

Perks (insurance, pay, family like environment, team outings)

Cons

Lack of accountability and job opportunities (moving up)

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1-800 Contacts Response
1y
Thank you for your feedback! We truly appreciate the four years you have spent with the company and hope to continue providing you with a great working experience. We’re glad to hear you enjoy the benefits and the team you work with. Thank you for sharing your advice regarding transparency. We are continually working on ways to improve communication and ensure associates are informed about company changes. If you have any further suggestions, please feel free to reach out to your management team or the People Department. Thank you again!
Viewing 70 - 72 of 634 Reviews

Glassdoor has 644 1-800 Contacts reviews submitted anonymously by 1-800 Contacts employees. Read employee reviews and ratings on Glassdoor to decide if 1-800 Contacts is right for you.