1-800 Contacts reviews

3.9

71% would recommend to a friend

(634 total reviews)
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John Graham

84% approve of CEO

73% positive business outlook

1-800 Contacts has an employee rating of 3.9 out of 5 stars, based on 634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

634 reviews
5.0
Nov 29, 2024

Great remote job

Recommend
CEO approval
Business Outlook

Pros

Bonus, wfh, minimal phone work.

Cons

Very low base pay with very low maximum (14.5/hr max), not able to work in all states,

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1-800 Contacts Response
1y
Thank you for the kind review and the feedback you have shared. We are happy to hear you enjoy the benefits offered and hope to continue to improve benefits as we learn more about our associate's needs. Your input on compensation is also greatly appreciated, as we strive to ensure our team members feel recognized and valued for their hard work. Please don’t hesitate to reach out to your management team or the People Department with any additional suggestions.
5.0
Nov 22, 2024
Recommend
CEO approval
Business Outlook

Pros

Take care of agents with perks

Cons

you take a lot of calls

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1-800 Contacts Response
1y
Thank you for your comment! We are so happy to hear you enjoyed the benefits as an agent. We are always looking for ways to improve and we appreciate the feedback given so we can continue to do so! We wish you luck in your future opportunities.
2.0
Nov 5, 2024
Recommend
CEO approval
Business Outlook

Pros

Collaborative environment with many supportive colleagues who are always willing to help each other succeed and complete work effectively.

Cons

I enjoyed working here for many years, but my experience changed significantly after a restructuring placed me under a new director. Unfortunately, interactions with this director proved challenging. He canceled most of our one-on-one meetings, and when they did occur, they often felt perfunctory, with limited opportunity for meaningful discussion beyond basic talking points. At one point, I was asked by my director to assist with an issue involving a different team's application. Since I hadn’t worked with this application before, I requested clarification, but my inquiries went unanswered. Although I managed to resolve the immediate issue, additional technical problems arose, requiring further time to address. Whenever I attempted to explain this, he would interrupt, saying it was taking too long. During this time I was pushed to continue working beyond my normal hours, but after an hour past my end time, I let him know I would resume in the morning. Following this, the director began regularly attending my stand-up meetings, where he would make unrelated negative comments about my work. After two weeks of this, he kept a scheduled one-on-one meeting on the calendar rather than cancelling, and when I joined, HR was present and informed me that my position was being terminated without prior discussion of performance concerns or corrective feedback. I stayed on for several weeks to document my work thoroughly for future handover. During this period, I was asked to join calls to verify progress and was reminded that I should appreciate the opportunity to stay on for a few extra weeks to transition my responsibilities. While I valued my time with the company, my experience under this particular director was difficult and ultimately led to an unexpected and disappointing departure after nearly a decade of service.

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1-800 Contacts Response
1y
Thank you for taking the time to share your experience and for the many years you dedicated to 1-800 Contacts. We’re pleased to hear that you appreciated the collaborative environment and supportive colleagues—it’s something we truly value. We’re sorry to hear about the challenges you encountered during the organizational restructuring and your interactions with leadership. Change can be challenging, and we appreciate the opportunity to reflect on areas where we can enhance communication and support. Your feedback regarding leadership communication and team dynamics during periods of change is incredibly valuable. We are continually working to improve how we support our associates and ensure they feel heard and valued, especially during times of transition. Thank you again for your contributions to the team over the years. We wish you nothing but success in your future endeavors!
Viewing 67 - 69 of 634 Reviews

Glassdoor has 644 1-800 Contacts reviews submitted anonymously by 1-800 Contacts employees. Read employee reviews and ratings on Glassdoor to decide if 1-800 Contacts is right for you.