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      1-800 Contacts

      Part of SeekWell

      Engaged Employer

      1-800 Contacts reviews

      3.9

      71% would recommend to a friend

      (634 total reviews)
      avatar

      John Graham

      84% approve of CEO

      73% positive business outlook

      Ratings by demographic groups

      1-800 Contacts has an employee rating of 3.9 out of 5 stars, based on 634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      634 reviews
      1.0
      Jun 16, 2023

      They don't care about you

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      They let you Work from home.

      Cons

      If you read the reviews, the good ones are mostly management and higher up individuals. The 3 and under stars are the ones doing the work. Those are the ones you should be paying attention to. Once this company was great, that was many years ago. Now it's just another call center trying to pretend to be honest and care about its employees issues. They over work and under compensate. They do whatever they can to make bonus harder and harder but keep at reach so its not quite impossible, but right outside of impossible. They expect perfection, but don't want to reward you for it unless your FAST. Change is a constant and you never can really be great at your job. Once you are great they change it.

      avatar
      1-800 Contacts Response
      3y
      We’re truly saddened to hear this was how you were feeling at the time you exited our company, especially after being part of our team for over two decades. Please know we appreciate your years of service and everything you did for our customers, your peers, and the business during that time. We wish you only the best in your future endeavors. To anyone reading this review, we want to address the statement that we don’t care about our people. While we don’t want to dismiss this individual’s feelings or experience, we feel this goes against everything we stand for. Our company was built on the idea that if we take care of our people first, everything else falls into place. For our Customer Department associates, this looks like frontline empowerment, trusting our people, rewarding high performance through our generous bonus incentive program, providing development opportunities and resources, and having an open-door policy where associates can reach out with questions, ideas, or concerns. Across the company, we offer unique perks and benefits that include lotteries and giveaways, an incentivized wellness program, free mental health resources, discounts on contact lenses and eyewear, a companywide recognition program, in-person and virtual connection opportunities, and more. To any associates with similar concerns, especially those in frontline and individual contributor roles, we encourage you to reach out to your leader or HR business partner. We care about your experience and are here to listen and help.
      1.0
      Apr 24, 2023

      .

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working from home is convenient

      Cons

      They are pushy and if you don’t make too sells they fire you. Training class is alot to deal with.

      avatar
      1-800 Contacts Response
      3y
      Thank you for the review. While we have high expectations of all our associates, we also want to make sure everyone has access to the resources and training they need to be successful in their role. If you haven’t already, we encourage you to reach out to your manager or HR Business Partner, Landon Langston, to discuss what support you need and put together an action plan so that you can flourish in your role and feel confident in your work.
      1.0
      Sep 25, 2022

      FIX MENTAL HEALTH AND CHECK ON YOUR ASSOCIATES

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      right now, I don't have pros for this company, 1800 Contacts and it's managers. all left me to suffer, I ended up in the hospital and I was lucky to receive a phone call. this company abandoned me after all of the work I gave to them and dedication

      Cons

      everyone will treat you like you don't exist. I have felt more unappreciated like I never mattered until everything happened. mental health isn't a priority, they don't care about you. they'll replace you

      avatar
      1-800 Contacts Response
      3y
      Thank you for leaving a review and sharing your feelings. Mental health is a priority for us, and we have many resources to help. We do not want anyone to feel alone and abandoned. Every person matters. You matter. Please reach out to your manager or business partner. If you aren't comfortable talking with them, please reach out to our People Department for support. We also have dedicated, licensed therapists available to you free of charge. In addition to those resources, we have an EAP (employee assistance program) available. You can find information about these resources in our benefits guide, our newsletters, or from our People Department. To you, all our employees, potential candidates, and anyone who reads this, we understand that asking for help can be difficult. On many journeys, the first step is the hardest. We do our best to provide resources to meet you where you are. Please know we're here – ready and willing to help.
      Viewing 91 - 93 of 634 Reviews
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      Reviews1-800 Contacts reviews

      Glassdoor has 644 1-800 Contacts reviews submitted anonymously by 1-800 Contacts employees. Read employee reviews and ratings on Glassdoor to decide if 1-800 Contacts is right for you.