Is 1-800 Contacts a good company to work for?

1-800 Contacts has an overall rating of 3.9 out of 5, based on over 644 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 71% of employees would recommend working at 1-800 Contacts to a friend and 73% have a positive outlook for the business. The best reviews about 1-800 Contacts have been left by employees working as Software Engineer , Customer Service Representative and Call Center Representative .

Does 1-800 Contacts pay their employees well?

According to anonymously submitted Glassdoor reviews, 1-800 Contacts employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at 1-800 Contacts. This rating has improved by 12% over the last 12 months.

How satisfied are employees working at 1-800 Contacts?

71% of 1-800 Contacts employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated 1-800 Contacts 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at 1-800 Contacts?

Customer Service Representative (66) , Compliance Specialist (13) , Software Engineer (12) , Call Center Representative (11) , Compliance Associate (9) , Customer Service (9) , Chat Agent (8) , Live Chat Agent (8) , Manager (8) , Supervisor (8) , Compliance (7) , Customer Service Representative (CSR) (7) , Sales Associate (7) , Verification Specialist (7) , Associate (6)

What are the pros of working at 1-800 Contacts according to real employee reviews?

"Benefits are great and overall the company is solid." ((in 72 reviews)); "Great people to work with and amazing benefits" ((in 64 reviews)); "BUT at 1800 Contacts they stick to their word about the great culture!" ((in 47 reviews)); "Great Way to work from home" ((in 39 reviews)); "Work life balance is great" ((in 20 reviews))

What are the cons of working at 1-800 Contacts according to real employee reviews?

"Taking time off can be difficult and confusing based on their points system and staffing needs." ((in 20 reviews)); "Management is poor and lacks skill." ((in 19 reviews)); "Its almost impossible to bonus." ((in 13 reviews)); "There are limited opportunities for advancement outside of a management position." ((in 7 reviews)); "The bonus structure is designed to make you work harder for less but still feel like you are being paid fairly." ((in 7 reviews))

What are employees saying about 1-800 Contacts layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about 1-800 Contacts layoffs and their outlook for job security at 1-800 Contacts in 2026.

What are the top reviewed 1-800 Contacts locations?

Draper , Salt Lake City , Charlotte , Sandy , Lehi , Coppell , Bluffdale , Utah , Layton , Provo , Springville , Riverton , West Jordan , Vernal , Washington , Burlington , Abilene , College Station , El Paso , Houston , Sugar Land , Texas City , Los Altos , Elko , Orlando , Saint Petersburg , West Valley City , Atlantic Beach , Draper Commercial Parkway , Dallas-Fort Worth

1-800 Contacts reviews

3.9

71% would recommend to a friend

(634 total reviews)

John Graham

84% approve of CEO

73% positive business outlook

Ratings by demographic groups

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1-800 Contacts has an employee rating of 3.9 out of 5 stars, based on 634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

634 reviews

5.0

Jul 10, 2016

Takes great care of customers, and even better care of employees

Recruiter

Recommend

CEO approval

Business Outlook

Pros

I love working at 1800 Contacts. Not only do you have an onsite gym with amazing personal trainers, great food for almost nothing, multiple events every year, and discounts on just about everything, you also have an amazing culture. The people here are like my family. I look forward comong to work everyday because of the people and culture I am surrounded by. Great company to work for.

Cons

Really not that much. One downfall of such a family like culture is the lack of sometimes holding people accountable. I think there could probably be a little more accountability in different departments.

3.0

Jun 26, 2016

Great people, poor pay

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Everyone I work with are incredible, and the environment in general is really plesant. Every day is usually fun because of the people I get to talk to. Flexible scheduling. Great work-life balance. Excellent tuition reimbursement program.

Cons

Poor pay, management takes advantage of hard workers, no communication from upper management. Lower employees are often left in the dark on changes. You have to be in their "Boys Club" to move up, or just be a favorite.

1-800 Contacts Response

10y

We keep a sharp eye on equitable pay and regularly adjust our pay grades to align well with market rates. There is tremendous value in paying our associates what they are worth, and we will continue to be fair with compensation. Communicating to our associates is a top priority in making our business successful. Our senior leadership team has recently begun holding town hall meetings regularly to provide better communication to associates at all levels within the organization. Associates are encouraged to ask questions and the CEO provides essential updates on the business. Networking throughout the organization is an important component of success, and our People Department and managers work diligently to promote top performers. We pay for performance and promote based on merit.

4.0

Apr 14, 2016

No innovation and stagnant workplace

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Relaxed hours. Great work-life balance. Cafeteria onsite. Cheap meals Fun environment. Great place to learn for a junior developer

Cons

Management demands the impossible with impossible deadlines. Slowly removes benefits over time. Treats the IT department with the same standards of Call Center. Does not pay competitively. Easy for a developer to become stagnant and stay that way. This results in a lot of dead weight. Technical decisions are made by managers and marketing teams. Third party applications are preferred over in-house solutions. Silos between IT departments

1-800 Contacts Response

10y

This is great feedback. We are always trying to improve our workplace environment and take care of our employees. One of our core values is “Live for the Impossible” so we frequently attempt to accomplish the impossible, and have aggressive deadlines. However, as mentioned in the pros, this does not mean we sacrifice work-life balance. Another one of our values is “We Champion People”. Our goal is to provide an environment where we each of us is constantly improving both our technical skills and leadership skills. We strive to provide opportunities for our employees to grow and develop their career.

Viewing 115 - 117 of 634 Reviews

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Takes great care of customers, and even better care of employees

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