Is 1-800 Contacts a good company to work for?

1-800 Contacts has an overall rating of 3.9 out of 5, based on over 644 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 71% of employees would recommend working at 1-800 Contacts to a friend and 73% have a positive outlook for the business. The best reviews about 1-800 Contacts have been left by employees working as Software Engineer , Customer Service Representative and Call Center Representative .

Does 1-800 Contacts pay their employees well?

According to anonymously submitted Glassdoor reviews, 1-800 Contacts employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at 1-800 Contacts. This rating has improved by 12% over the last 12 months.

How satisfied are employees working at 1-800 Contacts?

71% of 1-800 Contacts employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated 1-800 Contacts 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at 1-800 Contacts?

Customer Service Representative (66) , Compliance Specialist (13) , Software Engineer (12) , Call Center Representative (11) , Compliance Associate (9) , Customer Service (9) , Chat Agent (8) , Live Chat Agent (8) , Manager (8) , Supervisor (8) , Compliance (7) , Customer Service Representative (CSR) (7) , Sales Associate (7) , Verification Specialist (7) , Associate (6)

What are the pros of working at 1-800 Contacts according to real employee reviews?

"Benefits are great and overall the company is solid." ((in 72 reviews)); "Great people to work with and amazing benefits" ((in 64 reviews)); "BUT at 1800 Contacts they stick to their word about the great culture!" ((in 47 reviews)); "Great Way to work from home" ((in 39 reviews)); "Work life balance is great" ((in 20 reviews))

What are the cons of working at 1-800 Contacts according to real employee reviews?

"Taking time off can be difficult and confusing based on their points system and staffing needs." ((in 20 reviews)); "Management is poor and lacks skill." ((in 19 reviews)); "Its almost impossible to bonus." ((in 13 reviews)); "There are limited opportunities for advancement outside of a management position." ((in 7 reviews)); "The bonus structure is designed to make you work harder for less but still feel like you are being paid fairly." ((in 7 reviews))

What are employees saying about 1-800 Contacts layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about 1-800 Contacts layoffs and their outlook for job security at 1-800 Contacts in 2026.

What are the top reviewed 1-800 Contacts locations?

Draper , Salt Lake City , Charlotte , Sandy , Lehi , Coppell , Bluffdale , Utah , Layton , Provo , Springville , Riverton , West Jordan , Vernal , Washington , Burlington , Abilene , College Station , El Paso , Houston , Sugar Land , Texas City , Los Altos , Elko , Orlando , Saint Petersburg , West Valley City , Atlantic Beach , Draper Commercial Parkway , Dallas-Fort Worth

1-800 Contacts reviews

3.9

71% would recommend to a friend

(634 total reviews)

John Graham

84% approve of CEO

73% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (634 reviews)

Ratings by demographic groups

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1-800 Contacts has an employee rating of 3.9 out of 5 stars, based on 634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

634 reviews

5.0

Sep 2, 2014

Excellent place to work!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work- Life Balance is a priority!! They really do Care about you!! Amazing opportunities for advancements! Great Benefits, very flexible schedule, Fun Work Enviroment & very competitive Wages!

Cons

Since they have sold Company things have went down hill!

1-800 Contacts Response

11y

1-800 CONTACTS is very pleased with our new ownership, T.H. Lee. We are working on some exciting new projects, the biggest being our new building which will be completed in July 2015. We understand change can be scary as we don't know what the future holds, but T.H.Lee is a committed owner of our company and we're excited for the big plans for growth we have for the future. We encourage our associates to discuss their concerns openly and frequently with their supervisors or a Human Resource representative, our doors are always open. We are pleased that this Associate recognized the work-life balance we have as it is a priority for us. In addition, they mentioned the fun work environment, competitive wages and great benefits which continue to make us the great employer we are.

1.0

Dec 18, 2013

I Love the company until It was bought out.

Customer service

Recommend

CEO approval

Business Outlook

Pros

Gym, cafeteria, flexible hours, awesome employees, game room, free cereal, free bread, free drinks

Cons

I worked there for over 10 years. Was given many awards for doing a great job. I worked hard for the company and was let go, for helping out another employee. I worked from home, so an employee called me to explain to me what she needed help with. While on the phone, she also told me what her kids were up to. They fired us both for avoiding work, without any warnings. Mind you, I had never been on corrective action the whole time I worked there. Also, just a couple of months before this happened, my team leader encouraged me to talk more to my team. Come to find out later, they told my team members a different reason why they fired me. I take pride in my work and put in more than 100% effort. If you don't mind being graded on the words you use, your tone of voice (like you are on helium). and everything you say, then you will love this job. The turn over rate is high, so you are always afraid of loosing your job. I would never recommend this company to any one I care about.

5.0

Aug 22, 2013

One of the best places to work in Utah for sure!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

A lot of opportunities to advance your career, they are the leader in their industry, they are so very flexible with your life outside of work, they have awesome events throughout the year for associates and their families, they treat employees very well, there;s an on-site cafeteria and gym, benefits are pretty good comparably, the list goes on and on...

Cons

Raises come annually which is great, but it's not much more than 3% to cover inflation.

Viewing 124 - 126 of 634 Reviews

Jobs at 1-800 Contacts

Director of IT Operations

Distribution Center Associate (Shipping)

General Call Center Positions

Purchasing & Logistics Analyst

Manager / Sr. Manager, Compensation & Benefits

1-800 Contacts

1-800 Contacts reviews

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Reviews by job title

Excellent place to work!

I Love the company until It was bought out.

One of the best places to work in Utah for sure!

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