Is 1-800 Contacts a good company to work for?

1-800 Contacts has an overall rating of 3.9 out of 5, based on over 644 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 71% of employees would recommend working at 1-800 Contacts to a friend and 73% have a positive outlook for the business. The best reviews about 1-800 Contacts have been left by employees working as Software Engineer , Customer Service Representative and Call Center Representative .

Does 1-800 Contacts pay their employees well?

According to anonymously submitted Glassdoor reviews, 1-800 Contacts employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at 1-800 Contacts. This rating has improved by 12% over the last 12 months.

How satisfied are employees working at 1-800 Contacts?

71% of 1-800 Contacts employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated 1-800 Contacts 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at 1-800 Contacts?

Customer Service Representative (66) , Compliance Specialist (13) , Software Engineer (12) , Call Center Representative (11) , Compliance Associate (9) , Customer Service (9) , Chat Agent (8) , Live Chat Agent (8) , Manager (8) , Supervisor (8) , Compliance (7) , Customer Service Representative (CSR) (7) , Sales Associate (7) , Verification Specialist (7) , Associate (6)

What are the pros of working at 1-800 Contacts according to real employee reviews?

"Benefits are great and overall the company is solid." ((in 72 reviews)); "Great people to work with and amazing benefits" ((in 64 reviews)); "BUT at 1800 Contacts they stick to their word about the great culture!" ((in 47 reviews)); "Great Way to work from home" ((in 39 reviews)); "Work life balance is great" ((in 20 reviews))

What are the cons of working at 1-800 Contacts according to real employee reviews?

"Taking time off can be difficult and confusing based on their points system and staffing needs." ((in 20 reviews)); "Management is poor and lacks skill." ((in 19 reviews)); "Its almost impossible to bonus." ((in 13 reviews)); "There are limited opportunities for advancement outside of a management position." ((in 7 reviews)); "The bonus structure is designed to make you work harder for less but still feel like you are being paid fairly." ((in 7 reviews))

What are employees saying about 1-800 Contacts layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about 1-800 Contacts layoffs and their outlook for job security at 1-800 Contacts in 2026.

What are the top reviewed 1-800 Contacts locations?

Draper , Salt Lake City , Charlotte , Sandy , Lehi , Coppell , Bluffdale , Utah , Layton , Provo , Springville , Riverton , West Jordan , Vernal , Washington , Burlington , Abilene , College Station , El Paso , Houston , Sugar Land , Texas City , Los Altos , Elko , Orlando , Saint Petersburg , West Valley City , Atlantic Beach , Draper Commercial Parkway , Dallas-Fort Worth

1-800 Contacts reviews

3.9

71% would recommend to a friend

(634 total reviews)

John Graham

84% approve of CEO

73% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (634 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

Veteran status

1-800 Contacts has an employee rating of 3.9 out of 5 stars, based on 634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

634 reviews

5.0

Aug 3, 2015

Best place to work ever!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Free gym, cereal, snacks & soda. Low cost delicious, chef prepared meals. Great benefits including free eye insurance and half off contact lenses. Living wages, friendly management & flexible hours are just a few of the reasons working here is awesome. It's easy to get along with everyone and it's fun!

Cons

Its a long commute for me. Big deal. Pros out-weigh Cons

5.0

Mar 4, 2015

This company is very dedicated to making their employees feel special.

Customer service

Recommend

CEO approval

Business Outlook

Pros

I work from home and what could be better than that? Plus-I chose my perfect schedule which is so rare with any other company I've heard of! My managers are all so down to earth and super friendly!! I love love love working for 1800CONTACTS!

Cons

It's not a negative thing, but you do have to learn a TON in training. That is why they choose the best employees (wink wink)

3.0

Jan 6, 2015

Exceptional in many ways, but the company culture isn't what it used to be and agent software tools are mediocre.

Rx specialist

Recommend

CEO approval

Business Outlook

Pros

Good benefits (including tuition reimbursement) and incentive programs. Full benefits available for agents working 30+ hours a week. Exceptional company events. Many opportunities to move up in the company. Fosters innovation from agents. Exceptional customer service values/standards. Good lower-level management. Lots of awesome coworkers.

Cons

Family-feeling environment is giving way to concern for the bottom line. Rx Specialist agents are required to use an array of software applications which are generally poorly designed, poorly integrated, and often dated/buggy. Customer Service and Rx Specialist (aka "Compliance") departments are very siloed, which leads to inconsistent customer service. Lack of a procedural manual creates an unnecessary hurdle for new agents and leads to occasionally inconsistent coaching and evaluation of work.

Viewing 121 - 123 of 634 Reviews

Jobs at 1-800 Contacts

General Call Center Positions

Distribution Center Associate (Shipping)

Purchasing & Logistics Analyst

1-800 Contacts

1-800 Contacts reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Best place to work ever!

This company is very dedicated to making their employees feel special.

Exceptional in many ways, but the company culture isn't what it used to be and agent software tools are mediocre.

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