Is 1-800 Contacts a good company to work for?

1-800 Contacts has an overall rating of 3.9 out of 5, based on over 644 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 71% of employees would recommend working at 1-800 Contacts to a friend and 73% have a positive outlook for the business. The best reviews about 1-800 Contacts have been left by employees working as Software Engineer , Customer Service Representative and Call Center Representative .

Does 1-800 Contacts pay their employees well?

According to anonymously submitted Glassdoor reviews, 1-800 Contacts employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at 1-800 Contacts. This rating has improved by 12% over the last 12 months.

How satisfied are employees working at 1-800 Contacts?

71% of 1-800 Contacts employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated 1-800 Contacts 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at 1-800 Contacts?

Customer Service Representative (66) , Compliance Specialist (13) , Software Engineer (12) , Call Center Representative (11) , Compliance Associate (9) , Customer Service (9) , Chat Agent (8) , Live Chat Agent (8) , Manager (8) , Supervisor (8) , Compliance (7) , Customer Service Representative (CSR) (7) , Sales Associate (7) , Verification Specialist (7) , Associate (6)

What are the pros of working at 1-800 Contacts according to real employee reviews?

"Great people to work with and amazing benefits" ((in 70 reviews)); "Benefits are great and overall the company is solid." ((in 68 reviews)); "BUT at 1800 Contacts they stick to their word about the great culture!" ((in 46 reviews)); "I work from home and what could be better than that?" ((in 34 reviews)); "Less Pro's all the time but work life balance was good but it had gone down in recent years." ((in 22 reviews))

What are the cons of working at 1-800 Contacts according to real employee reviews?

"Taking time off can be difficult and confusing based on their points system and staffing needs." ((in 20 reviews)); "Management is poor and lacks skill." ((in 18 reviews)); "No bonus." ((in 13 reviews)); "Bonus structure is a little unrealistic pay is low." ((in 8 reviews)); "It’s a popularity contest—if you’re not best friends with upper management, you don’t stand a chance." ((in 6 reviews))

What are employees saying about 1-800 Contacts layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about 1-800 Contacts layoffs and their outlook for job security at 1-800 Contacts in 2026.

What are the top reviewed 1-800 Contacts locations?

Draper , Salt Lake City , Charlotte , Sandy , Lehi , Coppell , Bluffdale , Utah , Layton , Provo , Springville , Riverton , West Jordan , Vernal , Washington , Burlington , Abilene , College Station , El Paso , Houston , Sugar Land , Texas City , Los Altos , Elko , Orlando , Saint Petersburg , West Valley City , Atlantic Beach , Draper Commercial Parkway , Dallas-Fort Worth

1-800 Contacts reviews

3.9

71% would recommend to a friend

(634 total reviews)

John Graham

84% approve of CEO

73% positive business outlook

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1-800 Contacts has an employee rating of 3.9 out of 5 stars, based on 634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

634 reviews

5.0

Nov 6, 2023

Wonderful place to work!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great environment and co workers you work for who actually care for you. Always ensure that we are taking care of our customers in the best possible way. Great benefits and opportunites!

Cons

Currently only one building that you can work in house of. However, they offer work from home, hybrid and work in building options.

1-800 Contacts Response

2y

You’ve made our day! Thank you for taking the time to leave a review and share your experience.

1.0

Oct 16, 2023

Look elsewhere

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I enjoyed the team I was on

Cons

Where do I even begin... I worked at 1-800 Contacts for years (5-10 years for anonymity) and while it was good initially, the last handful of years have gone downhill. What you can expect: 2-3% raises, "promotions" without pay increases (ahem, just more work), poor pay that's hidden behind "perks", "culture", and stock options, favoritism when it comes to remote work (some people/teams seem to be exempt from in-office time), and lack of communication/direction from management. Empty promises. Recently, there have been fishy layoffs/firings (what are they exactly? no one I know really knows). I used to be able to recommend 1-800 to people, but now it's a hard "no". Long tenured people (15+ years) are now stuck, while simultaneously having to wonder if maybe they'll lose their job next. Wherever the company is headed, I doubt you want to be a part of... unless you're on the executive team.

1-800 Contacts Response

2y

Thank you for your review. We’re sad to hear you felt this way, especially after so many years with our company. We take all feedback very seriously and will be sure to pass along your comments to our HR and leadership teams. Please know that we appreciate your time with our organization and the contributions you made while here. We wish you only the best with your next opportunity.

5.0

Oct 13, 2023

Best company I've worked for

Senior designer

Recommend

CEO approval

Business Outlook

Pros

Don't let the weird, antiquated name fool you: 1-800 Contacts is awesome, and a really great place to work. Sure, we've got all the regular good job stuff: solid benefits, a nice gym, and a fantastic grille for when you're in-office. But it's the people part of the gig that stands out. As an employee, I can tell that management (not to mention my coworkers) truly cares about me, my contribution to the company, and my success in and out of the 9–5. Most everything is run like a well-oiled machine, but that's not to say that everything is perfect. If everything was perfect, we'd stagnate. Getting better is at the heart of everything we do, so we've got lots of really smart folks constantly bettering both internal processes and customer experiences. That's what it's all about for us. Come join.

Cons

The only "con" is in the word "contacts."

1-800 Contacts Response

2y

Woo to the hoo! We love hearing about experiences like these. Thank you for the amazing review and shout-out. We’re grateful to have people like you on our team.

Viewing 127 - 129 of 634 Reviews

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