Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      1-800 Contacts

      Part of SeekWell

      Engaged Employer

      1-800 Contacts reviews

      3.9

      71% would recommend to a friend

      (634 total reviews)
      avatar

      John Graham

      84% approve of CEO

      73% positive business outlook

      Ratings by demographic groups

      1-800 Contacts has an employee rating of 3.9 out of 5 stars, based on 634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      634 reviews
      5.0
      Sep 18, 2023

      Incredible people and culture

      Supply chain
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company that thrives on continuous improvement, raising the bar, supporting winners, and accomplishing the mission as a team. What is right, not who is right. Collaborative environment with enough autonomy to feel like you are an owner and can make decisions.

      Cons

      Can’t think of any cons at this time.

      avatar
      1-800 Contacts Response
      2y
      This is awesome to hear! Thank you for shouting out our company culture and for being part of our team. We’d have to agree that we have some pretty incredible people working here. If there’s ever anything we can do to improve your experience, please know our physical and virtual doors are always open.
      1.0
      Sep 14, 2023

      Terrible management and Human Resources

      Customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get a paycheck. There are no other pros.

      Cons

      In my experience-Company has terrible culture. Management is poor and lacks skill. Policies are not followed and are applied hypocritically to protect some while others are coached for the same behavior. Policies are mentioned during coaching and when asked for documentation of policies the supervisor or manager backpedals on the referenced policy. When reaching out to Human Resources for the policy, the email will be left with no reply. Bad conduct is encouraged and accepted as long as you are a favorite. Customers are allowed to abuse employees and the expected standard of customer service when in escalated situations is inherently unacceptable. Pay is low and opportunities for advancement are extremely limited. Threats are made during coaching up to and including termination if you question anything. Human Resources will participate in covering up policy violations and state law violations for “business” needs. Employees will be terminated to protect the reputation of the manager while at the same time allowing other employees to be targeted with retaliation for reporting misconduct. Bonuses are easily eliminated due to minor infractions. Save the time and don’t apply.

      avatar
      1-800 Contacts Response
      2y
      We are troubled to hear this has been your experience. We care about our people, so please know that your experience is important to us and we take your feedback seriously. We would love to hear your experiences and partner with you to identify solutions. We strongly encourage you to reach out to your HR business partner or senior HR business partner to share your concerns and struggles. Thank you again for sharing feedback – we hope to connect with you soon.
      Viewing 136 - 138 of 634 Reviews
      Related searches: 1-800 Contacts jobs | 1-800 Contacts salaries | 1-800 Contacts benefits | 1-800 Contacts interviews
      Reviews1-800 Contacts reviews

      Glassdoor has 644 1-800 Contacts reviews submitted anonymously by 1-800 Contacts employees. Read employee reviews and ratings on Glassdoor to decide if 1-800 Contacts is right for you.