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      1-800 Contacts

      Part of SeekWell

      Engaged Employer

      1-800 Contacts reviews

      3.9

      71% would recommend to a friend

      (634 total reviews)
      avatar

      John Graham

      84% approve of CEO

      73% positive business outlook

      Ratings by demographic groups

      1-800 Contacts has an employee rating of 3.9 out of 5 stars, based on 634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      634 reviews
      1.0
      Mar 10, 2023

      Horrible

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you like playing games it is like being in preschool.

      Cons

      Too many to list. Just run. It seems like a great place to work for at first. The customers are mostly angry because they get lied to daily. They are only worried about the year sales they don't care about fixing the issues. They want you to offer them a year sale even if they can't get their original order in. Horrible.

      avatar
      1-800 Contacts Response
      3y
      We are disheartened to see this individual’s review and want to reassure anyone reading our response this is not the culture or work environment our incredible team has worked so hard to build. Our customers, like our associates, are incredibly important to us, and our extensive Customer Department training, ACE support team, quality assurance team, frontline empowerment approach, and 100% guarantees are in place to ensure the very best experience for our contact lens wearing friends. Everything we do is with the customer experience in mind. While we realize not every interaction is perfect, we strongly feel this does not accurately reflect the exceptional service our customers have come to anticipate and love. To the individual who shared this review, we wish you only the best with your future career endeavors, and appreciate your time with our company.
      2.0
      May 10, 2022

      No work life balance

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Not many pros here unless you want a discount on lens

      Cons

      No work life balance and pay is horrible

      avatar
      1-800 Contacts Response
      4y
      We appreciate you taking the time to leave a review. We are constantly re-evaluating our associate benefits to ensure they are both competitive and comprehensive. Some of the benefits and perks we currently offer to our people include tuition reimbursement up to $2,500, access to dedicated, licensed therapists at no cost, medical/dental/vision benefits, an incentivized wellness program complete with free virtual training, company-sponsored events, 401(k) – and we’ll match your contributions up to 3.5%, equity in the company, development opportunities, and of course, great discounts on contacts and eyewear. 😊 Healthy work/life balance is definitely important to us, so we’d be happy to pass along your feedback to our People Department and leadership team.
      3.0
      Mar 2, 2022

      Job

      Specialty processor associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great flexibility of time off

      Cons

      Management doesn't care about you, just a numbers game

      Viewing 136 - 138 of 634 Reviews
      Related searches: 1-800 Contacts jobs | 1-800 Contacts salaries | 1-800 Contacts benefits | 1-800 Contacts interviews
      Reviews1-800 Contacts reviews

      Glassdoor has 644 1-800 Contacts reviews submitted anonymously by 1-800 Contacts employees. Read employee reviews and ratings on Glassdoor to decide if 1-800 Contacts is right for you.