Is 1-800 Contacts a good company to work for?

1-800 Contacts has an overall rating of 3.9 out of 5, based on over 644 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 71% of employees would recommend working at 1-800 Contacts to a friend and 73% have a positive outlook for the business. The best reviews about 1-800 Contacts have been left by employees working as Software Engineer , Customer Service Representative and Call Center Representative .

Does 1-800 Contacts pay their employees well?

According to anonymously submitted Glassdoor reviews, 1-800 Contacts employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at 1-800 Contacts. This rating has improved by 12% over the last 12 months.

How satisfied are employees working at 1-800 Contacts?

71% of 1-800 Contacts employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated 1-800 Contacts 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at 1-800 Contacts?

Customer Service Representative (66) , Compliance Specialist (13) , Software Engineer (12) , Call Center Representative (11) , Compliance Associate (9) , Customer Service (9) , Chat Agent (8) , Live Chat Agent (8) , Manager (8) , Supervisor (8) , Compliance (7) , Customer Service Representative (CSR) (7) , Sales Associate (7) , Verification Specialist (7) , Associate (6)

What are the pros of working at 1-800 Contacts according to real employee reviews?

"Benefits are great and overall the company is solid." ((in 66 reviews)); "Great people to work with and amazing benefits" ((in 62 reviews)); "BUT at 1800 Contacts they stick to their word about the great culture!" ((in 48 reviews)); "Great Way to work from home" ((in 36 reviews)); "Work life balance is great" ((in 24 reviews))

What are the cons of working at 1-800 Contacts according to real employee reviews?

"Taking time off can be difficult and confusing based on their points system and staffing needs." ((in 20 reviews)); "Management is poor and lacks skill." ((in 19 reviews)); "Even if your sales are amazing that won't be nearly enough to earn a bonus." ((in 12 reviews)); "The bonus structure is designed to make you work harder for less but still feel like you are being paid fairly." ((in 7 reviews)); "It’s a popularity contest—if you’re not best friends with upper management, you don’t stand a chance." ((in 5 reviews))

What are employees saying about 1-800 Contacts layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about 1-800 Contacts layoffs and their outlook for job security at 1-800 Contacts in 2026.

What are the top reviewed 1-800 Contacts locations?

Draper , Salt Lake City , Charlotte , Sandy , Lehi , Coppell , Bluffdale , Utah , Layton , Provo , Springville , Riverton , West Jordan , Vernal , Washington , Burlington , Abilene , College Station , El Paso , Houston , Sugar Land , Texas City , Los Altos , Elko , Orlando , Saint Petersburg , West Valley City , Atlantic Beach , Draper Commercial Parkway , Dallas-Fort Worth

1-800 Contacts reviews

3.9

71% would recommend to a friend

(634 total reviews)

John Graham

84% approve of CEO

73% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

3.9

Work/Life balance

3.8

Senior management

3.8

Compensation and benefits

3.7

Career opportunities

1-800 Contacts has an employee rating of 3.9 out of 5 stars, based on 634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

634 reviews

1.0

Aug 21, 2023

I'm really sure what to say

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I hate it soo much fake people

Cons

Pay and they track your location

1-800 Contacts Response

2y

We’re saddened to hear this was your experience, especially when you were with our company for so many years. One of the many things we pride ourselves on is our incredible company culture, which is heavily driven by our Big-hearted people. We also care about the experience of our remote and hybrid associates. Knowing where and how our people work helps us to better engage with these members of our team – from surprise and delights to recognition opportunities. (And, of course, there are the less glamorous compliance reasons, too). We’re always happy to sit down to discuss concerns or questions more in depth. We encourage anyone who has concerns about any policies or procedures to meet with their manager or other senior leader for additional insight and discussion. Please know we appreciate your feedback and years of service with our organization. We wish you only the best with your next opportunity.

4.0

Aug 17, 2023

Great company

Prescription specialist

Recommend

CEO approval

Business Outlook

Pros

People and benefits such as health care are fantastic. Most schedule are fairly flexible.

Cons

Starting salary, and capped salary or not realistic. Raises are very small and don’t meet cost of living.

1-800 Contacts Response

2y

Thank you for being part of our team and helping us take care of our customers for so many years. We wish you only the best with your next opportunity. Thanks for taking the time to leave a review.

5.0

Aug 15, 2023

Great place to work

Graphic designer

Recommend

CEO approval

Business Outlook

Pros

Amazing culture – GREAT work-life balance PTO policy, supportive/encouraging managers/leadership, growth/educational/convention opportunities, coworkers you actually like to work with, hybrid work schedule, super supportive teams, and a surprisingly high amount of just good good people. Perks: Onsite chef/grille with ridiculously inexpensive meals, great company-wide events, super fun team builds, onsite gym, free eye care. Dumb but true: Really great facilities – everything is so clean ALL the time. And also dumb but true: 10/10 playlists in the bathrooms. Honestly, I've never been so happy with a boss, my team, the culture, and the people at work.

Cons

Maybe I'm easy to please but I really don't have issues with 1-800. It's a great place to work. I mean it's a job. It's not living a life on the beach, so I guess that's a con, but that's also a con for every job ever. But I guess if Living Life on the Beach is ever hiring and paid competitively, I'd leave 1-800 for that.

1-800 Contacts Response

2y

Thank you for the glowing review! And thank you for continuing to add to – as you put it – our amazing culture. We’ll continue to fend off the “Living Life on the Beach” talent acquisition team by working to remain one of the best places to work. 😊

Viewing 142 - 144 of 634 Reviews

Jobs at 1-800 Contacts

General Call Center Positions

Distribution Center Associate (Shipping)

Purchasing & Logistics Analyst

1-800 Contacts

1-800 Contacts reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

I'm really sure what to say

Great company

Great place to work

Jobs at 1-800 Contacts

1-800 Contacts reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

1-800 Contacts reviews FAQs

Jobs at 1-800 Contacts