Is 1-800 Contacts a good company to work for?

1-800 Contacts has an overall rating of 3.9 out of 5, based on over 644 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 71% of employees would recommend working at 1-800 Contacts to a friend and 73% have a positive outlook for the business. The best reviews about 1-800 Contacts have been left by employees working as Software Engineer , Customer Service Representative and Call Center Representative .

Does 1-800 Contacts pay their employees well?

According to anonymously submitted Glassdoor reviews, 1-800 Contacts employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at 1-800 Contacts. This rating has improved by 12% over the last 12 months.

How satisfied are employees working at 1-800 Contacts?

71% of 1-800 Contacts employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated 1-800 Contacts 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at 1-800 Contacts?

Customer Service Representative (66) , Compliance Specialist (13) , Software Engineer (12) , Call Center Representative (11) , Compliance Associate (9) , Customer Service (9) , Chat Agent (8) , Live Chat Agent (8) , Manager (8) , Supervisor (8) , Compliance (7) , Customer Service Representative (CSR) (7) , Sales Associate (7) , Verification Specialist (7) , Associate (6)

What are the pros of working at 1-800 Contacts according to real employee reviews?

"Benefits are great and overall the company is solid." ((in 66 reviews)); "Great people to work with and amazing benefits" ((in 62 reviews)); "BUT at 1800 Contacts they stick to their word about the great culture!" ((in 48 reviews)); "Great Way to work from home" ((in 36 reviews)); "Work life balance is great" ((in 24 reviews))

What are the cons of working at 1-800 Contacts according to real employee reviews?

"Taking time off can be difficult and confusing based on their points system and staffing needs." ((in 20 reviews)); "Management is poor and lacks skill." ((in 19 reviews)); "Even if your sales are amazing that won't be nearly enough to earn a bonus." ((in 12 reviews)); "The bonus structure is designed to make you work harder for less but still feel like you are being paid fairly." ((in 7 reviews)); "It’s a popularity contest—if you’re not best friends with upper management, you don’t stand a chance." ((in 5 reviews))

What are employees saying about 1-800 Contacts layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about 1-800 Contacts layoffs and their outlook for job security at 1-800 Contacts in 2026.

What are the top reviewed 1-800 Contacts locations?

Draper , Salt Lake City , Charlotte , Sandy , Lehi , Coppell , Bluffdale , Utah , Layton , Provo , Springville , Riverton , West Jordan , Vernal , Washington , Burlington , Abilene , College Station , El Paso , Houston , Sugar Land , Texas City , Los Altos , Elko , Orlando , Saint Petersburg , West Valley City , Atlantic Beach , Draper Commercial Parkway , Dallas-Fort Worth

1-800 Contacts reviews

3.9

71% would recommend to a friend

(634 total reviews)

John Graham

84% approve of CEO

73% positive business outlook

Ratings by demographic groups

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1-800 Contacts has an employee rating of 3.9 out of 5 stars, based on 634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

634 reviews

5.0

Jul 5, 2023

audits

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

credibility , gain practices experience and discipline

Cons

frankly I don't believe a cons I believe everything thing is possible

1-800 Contacts Response

3y

Thank you for the 5-star review and feedback. We will be sure to pass along your comments to our leadership team. Thanks for being part of our team. We wish you well in your future endeavors.

2.0

Jul 5, 2023

I don't like the vibes anymore

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

You have breakfast foods and a Micro Market to get some food at work if you don't want to bring lunch. As well as, a Grill where food gets delivered from the big corporate office where they have everything.

Cons

Basically I hate the changes going on and it doesn't feel like a safe or fun environment to work in. They let people go willy nilly and don't give you the full reason. It feels like everyone is walking on eggshells and they hide information. This company preaches Development and Transparency but they do not fulfil those categories. Everything that the corporate heads do or higher ups, seem shady and mysterious. I don't feel job security anymore, and don't have a lot of motivation anymore. It feels like the company is going to fail (Liingo that is). Anyway a lot of work seems to just fill time and not be productive. when there is work we seem to just rush through nd fix problems later which turns into busy work. The problem is I get paid pretty well so it makes it hard to find a job somewhere else. So I feel the need to work until I just get fired like the rest of people. I have tried my hardest over the years I've worked here and they pick and choose who gets recognized (I get it, but my performance outdid some others) Oh well back to work it is.

1-800 Contacts Response

3y

We appreciate you taking the time to share this review. If you’re open to meeting with us, we’d love to sit down, virtually or in-person, to talk through some of the challenges and frustrations you’ve been facing. We understand that organizational changes can often trigger uncertainty or even anxiety for those directly or indirectly impacted, so we highly encourage you to reach out to your HR Business Partner, Luis Lopez, or any member of our HR leadership team. We’re here to listen, address the concerns you’ve shared, and partner with you to identify solutions. To anyone reading this review, we want to address the concern that people at our organization are let go with little to no thought. Organizational changes, which can take place for different reasons, are never casually made. Our people continue to be incredibly important to us, and so if a decision to part ways is ever reached, it’s only after every other option has been exhausted and it’s what will ultimately be best for the business, our people, and even the individual or individuals impacted. Details about organizational changes are typically not shared as we want to respect the privacy of those exiting our company.

4.0

Jun 30, 2023

People-centric employer

Outbound sales representative

Recommend

CEO approval

Business Outlook

Pros

Great support, benefits, and team relationships.

Cons

Required to work a weekend shift, rigid PTO

1-800 Contacts Response

3y

Thank you for taking the time to share a review! Please know we appreciate your time with our organization and all that you did for our customers. We’ll be sure to pass along your scheduling suggestion to our workforce leadership team. Good luck with this next step in your career journey. Thanks again!

Viewing 160 - 162 of 634 Reviews

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I don't like the vibes anymore

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