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      1-800 Contacts

      Part of SeekWell

      Engaged Employer

      1-800 Contacts reviews

      3.9

      71% would recommend to a friend

      (634 total reviews)
      avatar

      John Graham

      84% approve of CEO

      73% positive business outlook

      Ratings by demographic groups

      1-800 Contacts has an employee rating of 3.9 out of 5 stars, based on 634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      634 reviews
      3.0
      May 21, 2023

      Started Out Loving This Job But…

      Chat agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, equipment is provided, pretty good medical benefits, company culture

      Cons

      Taking time off can be difficult and confusing based on their points system and staffing needs. Higher ups don’t listen to the concerns of the people actually doing the work every day. When I started there was only a 2 chat maximum. Soon they integrated a 3 chat maximum and said that it would be less than 10% of the time. That was a lie. It was a constant thing and was often made worse because workforce was always randomly deciding that we didn’t need as many agents working certain times so would let people go home early. When everyone voiced their concerns about the new workload and stress we were all under we were constantly dismissed and never compensated for our work. Also because of the increased chats QA scores suffered which meant you didn’t get your bonus if your score was low. Also the constant pressure to upsell customers when you’re trying to juggle so many chats is ridiculous. I was docked points on a QA because I didn’t try to sell a customer a year supply when he was trying to figure out why he hadn’t received the contacts he had already ordered (they were discontinued but still on the website to be purchased).

      avatar
      1-800 Contacts Response
      3y
      We are saddened to hear this was your experience. Our associates’ work/life balance and ability to succeed in their roles is extremely important to us. We’ve recently made some changes, have seen engagement scores increase, and are continuing to listen to our people. To any associates who may still be experiencing any frustrations, please reach out to your HR business partner. We’d love to chat to identifies ways we can improve your experience and be Better together as a team. To the former associate who left this review, please know we appreciate your time with our organization and wish you only the best.
      3.0
      May 14, 2023

      Hit or miss

      Call center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home Full time hours

      Cons

      The experience you have is all dependent on your manager and how hard they are willing to fight for your development.

      avatar
      1-800 Contacts Response
      3y
      Please know how much we appreciate you taking the time to share feedback; it’s how we get better. It’s important to us that our associates have access to the tools and resources needed to excel – including having someone there to champion them. If you feel you aren’t making the progress you want with your development, let’s chat. We encourage you to reach out to your HR Business Partner, Landon Langston. While managers are often your number one supporter, mentors and promoters can and should exist throughout the company. We’d love to explore how we can help you successfully partner with your manager to achieve your goals, and also brainstorm ways you take charge of your development. We’re here to connect you with individuals who can help you get to where you want to go so you can reach your full potential and experience a high level of satisfaction in your career. We look forward to talking soon!
      4.0
      May 9, 2023

      Great environment

      Facilities technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Managers listen and execute an idea if you have one. The don't hassle you if you want to take days off. We have food trucks and fun events. They always include every holiday and have something for it.

      Cons

      There are weekend shifts that people have to work.

      Viewing 172 - 174 of 634 Reviews
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      Reviews1-800 Contacts reviews

      Glassdoor has 644 1-800 Contacts reviews submitted anonymously by 1-800 Contacts employees. Read employee reviews and ratings on Glassdoor to decide if 1-800 Contacts is right for you.