Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      1-800 Contacts

      Part of SeekWell

      Engaged Employer

      1-800 Contacts reviews

      3.9

      71% would recommend to a friend

      (634 total reviews)
      avatar

      John Graham

      84% approve of CEO

      73% positive business outlook

      Ratings by demographic groups

      1-800 Contacts has an employee rating of 3.9 out of 5 stars, based on 634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      634 reviews
      1.0
      May 1, 2023

      Dismissive and Unaware

      Email/chat associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      You can work from home or in office now. The schedules are somewhat flexible and most managers are kind and understanding.

      Cons

      I have never felt more dismissed when my concerns arise than I have through 1800Contacts. I wish I could rave about them like I once did, but that is simply not the case. Recently they have rolled out a change from 2 to 3 chats at the same time without consulting agents who actually do the work. Hearing “it used to be this way” from managers was nothing but salt in the wound. When the conversation about the additional stress, higher wages, or the fact we’re not being heard is brought up, the agents are to blame. Essentially, they’re paying less people (for the same wage) to do 1.5x the work with no additional training or support. They blame us for avoiding change, but this is incredibly wrong. None of us wanted this. I don’t know one single person I’ve talked to that is excited or hasn’t cried on the clock due to their negligence. It saddens me to make this review, but I was thriving prior to the unexpected changes and the ignorance cannot go without criticism. These managers don’t even take chats and will not hesitate to write you up.

      avatar
      1-800 Contacts Response
      3y
      We appreciate you sharing feedback about your experience. We’d love to connect and talk about your concerns. If you haven’t already, we encourage you to reach out to Landon Langston, your HR Business Partner. While this shift in expectations for our chat team wasn’t made lightly, we certainly don’t want our associates to feel dismissed. We’d love to discuss your concerns, explore what resources you need to succeed, and partner with you to identify a path forward. We care about our people and their job satisfaction, so let’s chat soon.
      1.0
      Apr 29, 2023

      It’s a no from me

      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home. They provide equipment.

      Cons

      This is a sales job, you are expected to make sales offers to customers calling to ask anything about their orders. Expect to be glued to your desk taking back to back calls and they monitor your breaks down to the minute. It’s a high demand job and the pay is embarrassingly low for the work we are doing. Getting any time off is complicated with their points system and you’re often expected to find someone else who can work your shift, which is difficult to do as a new employee who doesn’t know many co-workers. I would not recommend.

      avatar
      1-800 Contacts Response
      3y
      We’re saddened to hear about your experience. Everything we do is from the customer experience backwards – including offering the best deal possible, anticipating their future needs, and being available to answer their call by the second ring. That being said, we also want to make sure our people feel supported and have the training and tools needed to excel in their role, and this includes understanding how to have the most flexibility possible using our points system. We feel confident that our pay is market competitive and the bonus incentive program for our Customer Department generous; however, we are more than happy to pass along your feedback to our Benefits and Compensation team for review. To any associates with similar feelings or frustrations, we encourage you to reach out to your manager or HR business partner. We’re here to listen, connect you with any resources you may need, and partner with you to help you succeed. To the associate who shared their experience, we appreciate you taking the time to leave feedback and wish you well in your future pursuits.
      5.0
      Apr 28, 2023

      People Who Care About People

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      A company that continues to disrupt the healthcare industry and continues to beat revenue and KPI goals year after year. A world class customer satisfaction score that continues to beat expectations. All while remaining focused on the concerns and feedback from associates in order to improve the associate experience. Also, every employee owns stock in 1800 at 90 days which gives everyone motivation for success.

      Cons

      I would love to see a continued focus on how to make hybrid and remote work exist well with the excellent in person environment.

      avatar
      1-800 Contacts Response
      3y
      Thank you for your review and for your years of dedicated service! We're continually working to create a great experience across in-office, remote, and hybrid work environments to meet the needs of our associates. If you have any recommendations or suggestions, please connect with your HR business partner, or any member of the HR department.
      Viewing 175 - 177 of 634 Reviews
      Related searches: 1-800 Contacts jobs | 1-800 Contacts salaries | 1-800 Contacts benefits | 1-800 Contacts interviews
      Reviews1-800 Contacts reviews

      Glassdoor has 644 1-800 Contacts reviews submitted anonymously by 1-800 Contacts employees. Read employee reviews and ratings on Glassdoor to decide if 1-800 Contacts is right for you.