Is 1-800 Contacts a good company to work for?

1-800 Contacts has an overall rating of 3.8 out of 5, based on over 644 reviews left anonymously by employees. This rating has increased by 6% over the last 12 months. 69% of employees would recommend working at 1-800 Contacts to a friend and 71% have a positive outlook for the business. The best reviews about 1-800 Contacts have been left by employees working as Software Engineer , Customer Service Representative and Call Center Representative .

Does 1-800 Contacts pay their employees well?

According to anonymously submitted Glassdoor reviews, 1-800 Contacts employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at 1-800 Contacts. This rating has improved by 12% over the last 12 months.

How satisfied are employees working at 1-800 Contacts?

69% of 1-800 Contacts employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated 1-800 Contacts 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at 1-800 Contacts?

Customer Service Representative (66) , Compliance Specialist (13) , Software Engineer (12) , Call Center Representative (11) , Compliance Associate (9) , Customer Service (9) , Chat Agent (8) , Live Chat Agent (8) , Manager (8) , Supervisor (8) , Compliance (7) , Customer Service Representative (CSR) (7) , Sales Associate (7) , Verification Specialist (7) , Associate (6)

What are the pros of working at 1-800 Contacts according to real employee reviews?

"Benefits are great and overall the company is solid." ((in 70 reviews)); "Great people to work with and amazing benefits" ((in 65 reviews)); "BUT at 1800 Contacts they stick to their word about the great culture!" ((in 49 reviews)); "The onsite food, free eye exams and work from home ability are great." ((in 36 reviews)); "Work life balance is great" ((in 25 reviews))

What are the cons of working at 1-800 Contacts according to real employee reviews?

"Management is poor and lacks skill." ((in 19 reviews)); "Taking time off can be difficult and confusing based on their points system and staffing needs." ((in 18 reviews)); "Even if your sales are amazing that won't be nearly enough to earn a bonus." ((in 14 reviews)); "There are limited opportunities for advancement outside of a management position." ((in 7 reviews)); "The Bonus structure looks better on paper." ((in 7 reviews))

What are employees saying about 1-800 Contacts layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about 1-800 Contacts layoffs and their outlook for job security at 1-800 Contacts in 2026.

What are the top reviewed 1-800 Contacts locations?

Draper , Salt Lake City , Charlotte , Sandy , Lehi , Coppell , Bluffdale , Utah , Layton , Provo , Springville , Riverton , West Jordan , Vernal , Washington , Burlington , Abilene , College Station , El Paso , Houston , Sugar Land , Texas City , Los Altos , Elko , Orlando , Saint Petersburg , West Valley City , Atlantic Beach , Draper Commercial Parkway , Dallas-Fort Worth

1-800 Contacts reviews

3.8

69% would recommend to a friend

(634 total reviews)

John Graham

82% approve of CEO

71% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (634 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

1-800 Contacts has an employee rating of 3.8 out of 5 stars, based on 634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

634 reviews

4.0

Mar 10, 2023

Great company.

Senior graphic designer

Recommend

CEO approval

Business Outlook

Pros

Good work life balance. Good culture. Good food.

Cons

Not as many opportunities for advancement

1-800 Contacts Response

3y

We appreciate the great review! 😊 We’re happy to hear you’re finding work/life balance in your role, enjoying the yummy food from our Grille, and loving the culture at our organization. Your development is also important to us. If you haven’t already, we invite you to reach out to your manager or Senior HR Business Partner, Peng Se Lim, to discuss where you’re wanting to go with your career, and explore resources and trainings available to you. Thanks for being part of our community!

1.0

Mar 10, 2023

Horrible

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

If you like playing games it is like being in preschool.

Cons

Too many to list. Just run. It seems like a great place to work for at first. The customers are mostly angry because they get lied to daily. They are only worried about the year sales they don't care about fixing the issues. They want you to offer them a year sale even if they can't get their original order in. Horrible.

1-800 Contacts Response

3y

We are disheartened to see this individual’s review and want to reassure anyone reading our response this is not the culture or work environment our incredible team has worked so hard to build. Our customers, like our associates, are incredibly important to us, and our extensive Customer Department training, ACE support team, quality assurance team, frontline empowerment approach, and 100% guarantees are in place to ensure the very best experience for our contact lens wearing friends. Everything we do is with the customer experience in mind. While we realize not every interaction is perfect, we strongly feel this does not accurately reflect the exceptional service our customers have come to anticipate and love. To the individual who shared this review, we wish you only the best with your future career endeavors, and appreciate your time with our company.

5.0

Mar 6, 2023

The Truth about 1800 Contacts

Merchandise coordinator

Recommend

CEO approval

Business Outlook

Pros

The truth about 1800 Contacts is the fact that this has been best company I have ever worked for. Hands down! I could name off about a million different pros about this company but one of the biggest and most important one is their culture. They strive to make everyone happy at work and in your everyday life. Whether is be receiving tuition reimbursement so you can further your education, having an offsite work event so you better connect with the people in the company, or having them help you find your own career path and grow. 1800 understands life is not suppose to be worked away. Yes, working and working hard is important but so is having a fun fulfilling life outside of your job. I'm lucky to have been able to build myself in this company and enjoy working everyday.

Cons

There are times where I did have to fight for myself and make sure that my concerns were being addressed. Just know your worth and speak up when needed.

1-800 Contacts Response

3y

Wow, thank you for the great view! It’s people like you who make our organization such a special place to work. Thanks for taking the time to share your experience at 1-800 Contacts. 😊

Viewing 193 - 195 of 634 Reviews

Jobs at 1-800 Contacts

General Call Center Positions

Distribution Center Associate (Shipping)

Purchasing & Logistics Analyst

1-800 Contacts

1-800 Contacts reviews

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The Truth about 1800 Contacts

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