1-800 Contacts reviews

3.8

69% would recommend to a friend

(635 total reviews)
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John Graham

82% approve of CEO

71% positive business outlook

1-800 Contacts has an employee rating of 3.8 out of 5 stars, based on 635 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

635 reviews
1.0
Sep 4, 2025
Recommend
CEO approval
Business Outlook

Pros

You can retire your software career in peace here without having to learn anything new

Cons

Software practice as whole is mediocre. CTO gives an attitude of no innovation and not looking to use latest technologies that trickle down to the teams. All the engineers here have a mid attitude toward software, the "seniors" are in title only. If you are newer engineer you won't get a good mentorship or experience here, look elsewhere.

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1-800 Contacts Response
4mo
We appreciate you taking the time to share your experience with us, even though 1-800 Contacts didn’t end up being a long-term fit for your career. We take all feedback as an opportunity for reflection and are dedicated to finding a better way. We currently have multiple projects underway to tackle tech debt and streamline our tech stack. Working through tech debt and optimizing systems is a constant need, and we know that in the ever-changing landscape of tech, this job will never be fully done. Thank you again for your feedback, and we wish you the best in your next endeavor!
2.0
Nov 5, 2024
Recommend
CEO approval
Business Outlook

Pros

Collaborative environment with many supportive colleagues who are always willing to help each other succeed and complete work effectively.

Cons

I enjoyed working here for many years, but my experience changed significantly after a restructuring placed me under a new director. Unfortunately, interactions with this director proved challenging. He canceled most of our one-on-one meetings, and when they did occur, they often felt perfunctory, with limited opportunity for meaningful discussion beyond basic talking points. At one point, I was asked by my director to assist with an issue involving a different team's application. Since I hadn’t worked with this application before, I requested clarification, but my inquiries went unanswered. Although I managed to resolve the immediate issue, additional technical problems arose, requiring further time to address. Whenever I attempted to explain this, he would interrupt, saying it was taking too long. During this time I was pushed to continue working beyond my normal hours, but after an hour past my end time, I let him know I would resume in the morning. Following this, the director began regularly attending my stand-up meetings, where he would make unrelated negative comments about my work. After two weeks of this, he kept a scheduled one-on-one meeting on the calendar rather than cancelling, and when I joined, HR was present and informed me that my position was being terminated without prior discussion of performance concerns or corrective feedback. I stayed on for several weeks to document my work thoroughly for future handover. During this period, I was asked to join calls to verify progress and was reminded that I should appreciate the opportunity to stay on for a few extra weeks to transition my responsibilities. While I valued my time with the company, my experience under this particular director was difficult and ultimately led to an unexpected and disappointing departure after nearly a decade of service.

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1-800 Contacts Response
1y
Thank you for taking the time to share your experience and for the many years you dedicated to 1-800 Contacts. We’re pleased to hear that you appreciated the collaborative environment and supportive colleagues—it’s something we truly value. We’re sorry to hear about the challenges you encountered during the organizational restructuring and your interactions with leadership. Change can be challenging, and we appreciate the opportunity to reflect on areas where we can enhance communication and support. Your feedback regarding leadership communication and team dynamics during periods of change is incredibly valuable. We are continually working to improve how we support our associates and ensure they feel heard and valued, especially during times of transition. Thank you again for your contributions to the team over the years. We wish you nothing but success in your future endeavors!
2.0
Oct 19, 2024

Fine enough

Recommend
CEO approval
Business Outlook

Pros

Free food Ok pay for Ok work

Cons

Management showed a lot of nepotism

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1-800 Contacts Response
1y
Thank you for sharing your experience with us! We’re glad to hear you enjoyed the food and felt the pay was aligned with the work. We’re truly sorry to hear about your concerns with management and nepotism. We take feedback like yours seriously, and we are committed to creating a more inclusive and fair environment for everyone. Your perspective is important as we continue to grow and improve. This feedback will be passed along to the appropriate associates. Thank you for being part of the 1-800 Contacts team. We wish you the best in your future endeavors and appreciate the time you spent with us.
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Glassdoor has 645 1-800 Contacts reviews submitted anonymously by 1-800 Contacts employees. Read employee reviews and ratings on Glassdoor to decide if 1-800 Contacts is right for you.