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      1-800 Contacts

      Part of SeekWell

      Engaged Employer

      1-800 Contacts reviews

      3.8

      69% would recommend to a friend

      (634 total reviews)
      avatar

      John Graham

      82% approve of CEO

      71% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      4.0

      Culture & values

      3.8

      Work/Life balance

      3.8

      Senior management

      3.8

      Compensation and benefits

      3.7

      Career opportunities

      1-800 Contacts has an employee rating of 3.8 out of 5 stars, based on 634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      634 reviews
      3.0
      Jan 14, 2023

      Benefits have gone downhill

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company outlook is exceedingly good. If you want stability, Contacts is not going anywhere. Annual review always shows record breaking earnings. Easily the top of the food chain in their industry. CEO is solid and is not afraid to let upper management that isn't making the cut/culture go (I see this as a strong positive) In house benefits (chef prepared food for dirt cheap) is convenient and pretty unique. A great place for an engineer just starting (or someone wanting to become a developer) to get their first job. They will pay you less, but offer many ways to take the first step, even if you're just a call center agent.

      Cons

      Since covid, they seem to have lost sight of what made working here so great. The benefits when you work at home are nonexistent. They used to do film festivals and IT parties with big prizes that made you feel like they cared. The health and dental insurance are horrible providers, with a very limited selection of doctors. This year I had to switch from a dentist I'd seen for 5 years. The monthly cost is probably slightly above average from what you'd pay elsewhere, which is frustrating. While there are some really good people / talent, there are also a lot of lazy or incompetent senior level developers that are a hassle to work with. Most (not all) managers are in a never ending quest to look more important than eachother. Upper management feels like a high-school clique and you truly don't feel like they care about you anymore. Pay is far below market value. They entice you with stock options that may take YEARS to pay out instead of paying you what you're worth, while constantly stating how they are "paying for the best people". They aren't aware that the best people are ready to leave if this doesn't change. Threatening to leave is the only way to get a substantial raise.

      avatar
      1-800 Contacts Response
      3y
      We appreciate you leaving a review and sharing both the wins and opportunities you’ve experienced during your time at our company. COVID has been an interesting challenge. Through the collective efforts of many, we have been focused on continuing to make 1-800 a great place to work. This always evolving work takes time, effort, and the collective collaboration of the community to build. We appreciate you lending your thoughts as we build the future of our company together. And we agree! Not being able to gather in person was a frustration shared by many. We are truly grateful to be in a place where gathering is now not only an option, but highly encouraged within teams. While our full 2023 events calendar is still being shaped, we do have some fun things in store (hint: our annual bowling tournament is right around the corner). If you’re interested in helping us plan and execute some of our in-person Utah events, we’d love for you to join our events committee (sign-ups went out in yesterday’s newsletter). We also encourage you to reach out to your leader, admin, and/or business partner and express your desire for more in-person gatherings at a team or department level. Sometimes a friendly nudge is all that’s needed. We also want to reassure you we hear your frustrations. We’ve already shared your review with your group’s business partners and our compensation and benefits team. If you’re willing to sit down and chat with us (virtually or in-person), we would love to further discuss your concerns. We invite you to reach out to Sarah Child (schild@1800contacts.com) or Peng Se Lim (plim@1800contacts.com), Senior HR Business Partners, or any member of the People Department. We’re here to listen and help identify solutions. Thank you again for sharing feedback and for being part of our team!
      5.0
      Jan 5, 2023

      Wonderful company that cares

      Executive assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Benefits are truly amazing! I've had 2 babies while I worked here. The company and my boss were so supportive during my maternity leaves. Both of my kiddos are on my insurance because it's super cheap compared to my husband's. I also have the opportunity to work a hybrid schedule and that comes in clutch while balancing being a full-time working mom. - Opportunity for growth is there if you want it at the mid- to entry level. We're growing like crazy and can usually find or work with the company to create the next role. My manager is supportive and willing to mentor me for my next step. - The people. The people here are really something special and make 1-800 Contacts a fun, supportive, friendly place to work.

      Cons

      A downside is feeling like you can't leave. They make it so dang amazing to work here it's hard to justify going somewhere else. I feel indebted to the company after all they've done for me.

      avatar
      1-800 Contacts Response
      3y
      Thank you for the raving review! It warms our hearts to hear that you’ve had such an amazing experience working at our company. This is exactly the experience we desire all to have while working with us. Thanks again for helping make 1-800 Contacts what it is, a really special place to work.
      5.0
      Dec 22, 2022

      Best Company I've Ever Worked For

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I have been able to meet SO MANY amazing people within this company. People who work really hard, who are fun, and who encourage and inspire me to continue in my career and personal development growth. On multiple occasions, I have been blown away by surprise and delight moments relating to associate appreciation. Planned events in-person have been fun and usually includes great food. Company benefits are amazing, including equity options! Many development opportunities (as long as you are proactive about seeking them out for yourself).

      Cons

      In a few roles I've been in, there were no standards of procedure documented beforehand, which could be a challenge to navigate what to do and how to do it. But it became a development opportunity that I have been grateful for to contribute to creating and editing those.

      avatar
      1-800 Contacts Response
      3y
      Thank you so much for such a great review, and a five-star rating! Our people are the heart of our community, and we’re so happy you are one of those amazing people we get the chance to work with every day. We love hearing that you’ve been able to learn and grow in your different roles, and we really admire how you’ve been able to find positives in all the situations this job has provided. Thanks again for such a fantastic review and for being a member of our 1-800 community.
      Viewing 205 - 207 of 634 Reviews
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      Reviews1-800 Contacts reviews

      Glassdoor has 644 1-800 Contacts reviews submitted anonymously by 1-800 Contacts employees. Read employee reviews and ratings on Glassdoor to decide if 1-800 Contacts is right for you.