1-800 Contacts reviews

3.8

69% would recommend to a friend

(635 total reviews)
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John Graham

82% approve of CEO

71% positive business outlook

1-800 Contacts has an employee rating of 3.8 out of 5 stars, based on 635 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

635 reviews
5.0
Mar 27, 2017

Amazing Innovation

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I never thought a company that only sells contact lenses could do so much to improve their customer lifes and the lives of those in the community

Cons

I have thought about it and cant find one!

4.0
Sep 23, 2016
Recommend
CEO approval
Business Outlook

Pros

Great culture, great leadership, job is honest, coworkers are fantastic.

Cons

Low pay, vacation and sick time is accrued in an abstract point system rather than hours. Career development can be difficult and political.

3.0
May 24, 2016
Recommend
CEO approval
Business Outlook

Pros

The people, the benefits, get to do lots of interesting/new things, the hyper-focus on external customer service is amazing!

Cons

Internal customer service is not great; inequity in pay and promotions, favorites (typical office politics)

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1-800 Contacts Response
10y
We do pride ourselves on delivering a simple and exceptional customer experience both externally and internally. How we treat our associates directly influences how our customers are treated. We invite healthy dialogue from associates whenever they may feel an experience does not create the desired “moment of delight” for which we strive. Every effort is taken to ensure both pay and promotions are based on the merits and performance of the successful candidate. We perform regular market and internal equity analyses to remain proactive on compensation, and we love to promote from within whenever possible. These opportunities are available to all internal associates, and we are more than willing to work with unsuccessful candidates and coach in preparation of future opportunities.
Viewing 229 - 231 of 635 Reviews

Glassdoor has 645 1-800 Contacts reviews submitted anonymously by 1-800 Contacts employees. Read employee reviews and ratings on Glassdoor to decide if 1-800 Contacts is right for you.