6y
Hi,
Thank you so much for complimenting our people. More importantly, we are sorry about the managerial structure of the company and that it ways heavy on your mind. We know this is important and are working on this every day to provide improvements. We would love your feedback. Please feel free to reach out to our relationship manager, Josh Vineyard, and he will gladly answer any questions you have on what we are doing to make these changes.