Pros
8x8's technologies allow me to work anywhere in the world. I have access to my team, management, and documents no matter where I am at. The tools and software that 8x8 uses are very up-to-date. 8x8 is a Google shop so everything you need is on the cloud. I work out of Minneapolis, we have a very beautiful office in downtown Minneapolis. Teams are very supported. Great cross-team/department collaboration. Good onboarding experience. A lot of company and product resources. Dev team is responsive to customer needs. The product suite is constantly being updated and refined to meet customer needs. Management allows flexibility and understands work-life balance. I do leadership taking the steps and effort to make changes. Overall I'm a fairly happy employee and foresee myself working here for many more years.
Cons
Cases/tickets can fall through the cracks. You do have to be diligent and follow up. Health benefits are good but not the best. Our internal and customer knowledge base is good but can use a facelift (better search capabilities and updated articles). Our support is the biggest complaint from our customers, and needs to be revamped.