So far so good - Implementation Advisor 8x8 Employee Review

5.0
May 22, 2020
Recommend
CEO approval
Business Outlook

Pros

8x8's technologies allow me to work anywhere in the world. I have access to my team, management, and documents no matter where I am at. The tools and software that 8x8 uses are very up-to-date. 8x8 is a Google shop so everything you need is on the cloud. I work out of Minneapolis, we have a very beautiful office in downtown Minneapolis. Teams are very supported. Great cross-team/department collaboration. Good onboarding experience. A lot of company and product resources. Dev team is responsive to customer needs. The product suite is constantly being updated and refined to meet customer needs. Management allows flexibility and understands work-life balance. I do leadership taking the steps and effort to make changes. Overall I'm a fairly happy employee and foresee myself working here for many more years.

Cons

Cases/tickets can fall through the cracks. You do have to be diligent and follow up. Health benefits are good but not the best. Our internal and customer knowledge base is good but can use a facelift (better search capabilities and updated articles). Our support is the biggest complaint from our customers, and needs to be revamped.

Explore other reviews about 8x8

5.0
Sep 11, 2025
Recommend
CEO approval
Business Outlook

Pros

So far the benefits are just amazing

Cons

Frequent layoffs. But no cons in general

2.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

*Good health insurance *Company "mental health" days off *Work/life balance *LinkedIn learning

Cons

*You will have to chase several people through several teams before you actually obtain the assistance you are looking for, however once you get to the right team/person, be prepared to be talked to like you're an annoyance rather than a colleague. A lot of "pass the buck" type of mentality, and "that's not our responsibility" attitude, then discover the people/person you're looking for doesn't work there anymore. *They reduce staff under the guise of "redundancies of the role", when they're really moving the exact role to Philippines or other countries as they can obtain more employees for that same paycheck. *Will hire new staff, have you train them, then reduce the positions within that team after you've trained them. *Upper management will promote not based on merit but nepotism, and it's not a secret but up in your face, and will tell you "its not personal". *They will shove the "we care about our people" culture down your throat, when in fact they DO NOT care about their people, especially the knowledgeable ones, they will eliminate those as soon as possible to get fresh blood in, with no knowledge or expertise, and often in other countries so they can pay them less than here. Truth. *Management is top heavy, always has been, no change in sight for this down the road.

5
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