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      AAA Northeast

      Engaged Employer

      AAA Northeast reviews

      3.7

      67% would recommend to a friend

      (250 total reviews)

      John Galvin

      76% approve of CEO

      69% positive business outlook

      Ratings by demographic groups

      AAA Northeast has an employee rating of 3.7 out of 5 stars, based on 250 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AAA Northeast employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

      Reviews by job title

      250 reviews
      2.0
      Aug 4, 2025

      Poor planning

      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work. Decent salary. License training.

      Cons

      Management isn’t always quick to assist with answering questions, especially if you aren’t on their list of favorites. Promised leads, and told that no cold calls would be made. MCIC was being sold in CT & RI, the expansion was set to include NY, NJ, & MA early in 2025 which included hiring hundreds of new agents. That expansion was delayed, as of August 2025 it still has not happened. Management began shuffling new agents from one training to another. The original training after licensing was supposed to be 2 months. A large majority of these agents have yet to see the sales floor. Working schedules that they were not hired for. Learning the ins and outs of products, and state regulations only to be moved somewhere else to forget that information and learn something else.

      avatar
      AAA Northeast Response
      10mo
      Thank you for sharing your experience. We're sorry to hear that your time with us didn't meet expectations, and we appreciate your candid feedback. We understand how important clear communication; consistent training is important during periods of growth and transition. We wish you continued success in your career and thank you again for your contributions during your time with us.
      1.0
      Jul 2, 2025

      Mismanaged, micromanaged, anti-union

      Dispatcher
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits, WFM, it’s easy call center work

      Cons

      It’s call center work, NOT dispatching. No leadership, it’s just management and even that is poor. Not sure how these people got their positions, they are woefully lost. Micromanaged to death. Breaks, stats, it’s like all they care about. No legitimate opportunity to move around within the company and they are 100% anti-union, even putting on classes to supervisors telling them to report and union talk to HR. It’s a job…that’s it.

      avatar
      AAA Northeast Response
      11mo
      Thank you for your feedback. We appreciate your recognition of our benefits and work-from-home opportunities. We're sorry to hear about your concerns regarding leadership and management. Your input is taken seriously. We are committed to our leadership training and providing career growth opportunities. We value all feedback and would be happy to talk to you more about your concerns. Please reach out to Thank you for your feedback. We appreciate your recognition of our benefits and work-from-home opportunities. We're sorry to hear about your concerns regarding leadership and management. Your input is taken seriously. We are committed to our leadership training and providing career growth opportunities. We value all feedback and would be happy to talk to you more about your concerns. Please reach out to humanresources@aaanortheast.com.
      2.0
      Jun 9, 2025

      Dont Get Comfortable With This Company

      Members service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent Medical Insurance Consistent Schedule Alot Of Overtime

      Cons

      No transparency Micromangement Rude Team Leads Incompetent Supervisors Rude Co Workers Unrealistic Metrics QA Constantly Changing Expectations No transparency at all you are hired for one job and told you will have incentives then you are transfered to another department before your probation period is over and you incentives are taken away.

      avatar
      AAA Northeast Response
      1y
      Thank you for taking the time to share your feedback. We're sorry to hear that your experience has not met your expectations. Your concerns about transparency, communication, and management practices are taken seriously. Please feel free to reach out to humanresources@aaanortheast.com. Thank you!
      Viewing 46 - 48 of 250 Reviews
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      ReviewsAAA Northeast reviews

      Glassdoor has 256 AAA Northeast reviews submitted anonymously by AAA Northeast employees. Read employee reviews and ratings on Glassdoor to decide if AAA Northeast is right for you.