Does AAA Northeast pay their employees well?

According to anonymously submitted Glassdoor reviews, AAA Northeast employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at AAA Northeast. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at AAA Northeast?

71% of AAA Northeast employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated AAA Northeast 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at AAA Northeast?

Member Service Representative (11) , Member Service Counselor (9) , Insurance Agent (8) , Travel Agent (7) , Insurance Sales Agent (6) , Manager (6) , Travel Advisor (6) , Customer Service Representative (5) , Director (5) , Dispatcher (5) , Life Insurance Agent (5) , Branch Manager (4) , Human Resources (4) , Project Manager (4) , Supervisor (4)

What are the pros of working at AAA Northeast according to real employee reviews?

"Benefits were great and was looking forward to moving up or into different areas of the company." ((in 42 reviews)); "The onboarding process and training is amazing" ((in 11 reviews)); "AAA members are great people to help and provide services." ((in 11 reviews)); "Great benefits package that includes things like the very competitive 6% 401k match with Roth option, and unique but valuable paid day off before your wedding, and also an unusual but welcome seasonal 'surprise' days (treated to a treat/snack or similar small 'thank you' token)." ((in 7 reviews)); "Great work culture." ((in 5 reviews))

What are the cons of working at AAA Northeast according to real employee reviews?

"Low pay compared to market value for similar positions" ((in 20 reviews)); "poor management" ((in 12 reviews)); "Assistant manager was amazing." ((in 6 reviews)); "Leadership at AAA is lacking in all areas." ((in 6 reviews)); "Worse, management will look for any reason — real or fabricated — to terminate employees, especially if it means they won’t have to pay out money owed under the old or new compensation plans." ((in 5 reviews))

What are the top reviewed AAA Northeast locations?

Providence , Boston , New York , Wayne , North Andover , West Springfield , Garden City , Union , Hamden , Milford , Springfield , Yorktown Heights , Brick , Hackensack , Newark , Vienna , Saratoga Springs , Vestal , Farmingdale , Long Island City , Maspeth , Nanuet , Yonkers , Newburgh , Utica , Grand Rapids , Portland , Costa Mesa , Los Angeles , Merrimack

AAA Northeast reviews

3.8

71% would recommend to a friend

(256 total reviews)

John Galvin

80% approve of CEO

72% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (256 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

AAA Northeast has an employee rating of 3.8 out of 5 stars, based on 256 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AAA Northeast employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

256 reviews

3.0

Oct 3, 2025

AAA Remote

Dispatcher

Recommend

CEO approval

Business Outlook

Pros

Very solid remote, beginner job

Cons

high expectations, stress and lower pay

AAA Northeast Response

9mo

Thank you for taking the time to share your experience. We're glad to hear that you've found value in the remote work opportunity and recognize it as a solid role. Your insights help us grow, and we encourage you to share with your manager or HR team so we can better support you. Thank you for your continued service.

3.0

Sep 22, 2025

Meh

Tow truck driver

Recommend

CEO approval

Business Outlook

Pros

Not a bad job, decent tablet setup for calls/ GPS

Cons

Bad management who don't listen to concerns, lazy coworkers, unmaintained trucks, need to have your own tools to be proficient

AAA Northeast Response

9mo

Thank you for taking the time to share your experience. We're glad to hear you appreciated the technology that supports our field team. We're sorry to hear to learn the aspects of your time with us didn't meet expectations. However, we're committed to creating a supportive environment for all employees. Wishing you the best in your future.

5.0

Sep 14, 2025

Great company culture

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Care about their employees- I’ve never had access to my superiors the way I do here.

Cons

With growth there’s a little chaos, but there is light at the end of the tunnel.

AAA Northeast Response

9mo

Thank you for sharing your experience! We're thrilled to hear that our culture of accessibility and care is making a positive impact. Your feedback helps us continue building a workplace where people thrive. Thanks for being part of our journey!

Viewing 103 - 105 of 256 Reviews

Jobs at AAA Northeast

Field Insurance Customer Service Representative I

Assistant Manager, Fleet Operations

Field Insurance Customer Service Representative I

Field Insurance Customer Service Representative I

Roadside Assistance Driver - Tow

AAA Northeast

AAA Northeast reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

AAA Remote

Meh

Great company culture

Jobs at AAA Northeast

AAA Northeast reviews FAQs

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