Does AAA Northeast pay their employees well?

According to anonymously submitted Glassdoor reviews, AAA Northeast employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at AAA Northeast. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at AAA Northeast?

71% of AAA Northeast employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated AAA Northeast 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at AAA Northeast?

Member Service Representative (11) , Member Service Counselor (9) , Insurance Agent (8) , Travel Agent (7) , Insurance Sales Agent (6) , Manager (6) , Travel Advisor (6) , Customer Service Representative (5) , Director (5) , Dispatcher (5) , Life Insurance Agent (5) , Branch Manager (4) , Human Resources (4) , Project Manager (4) , Supervisor (4)

What are the pros of working at AAA Northeast according to real employee reviews?

"Benefits were great and was looking forward to moving up or into different areas of the company." ((in 41 reviews)); "AAA members are great people to help and provide services." ((in 10 reviews)); "The onboarding process and training is amazing" ((in 8 reviews)); "Great benefits package that includes things like the very competitive 6% 401k match with Roth option, and unique but valuable paid day off before your wedding, and also an unusual but welcome seasonal 'surprise' days (treated to a treat/snack or similar small 'thank you' token)." ((in 6 reviews)); "flexibility, benefits, culture and many other great benefits with the company" ((in 4 reviews))

What are the cons of working at AAA Northeast according to real employee reviews?

"Low pay compared to market value for similar positions" ((in 18 reviews)); "poor management" ((in 13 reviews)); "Assistant manager was amazing." ((in 6 reviews)); "Leadership at AAA is lacking in all areas." ((in 6 reviews)); "Worse, management will look for any reason — real or fabricated — to terminate employees, especially if it means they won’t have to pay out money owed under the old or new compensation plans." ((in 5 reviews))

What are the top reviewed AAA Northeast locations?

Providence , Boston , New York , Wayne , North Andover , West Springfield , Garden City , Union , Hamden , Milford , Springfield , Yorktown Heights , Brick , Hackensack , Newark , Vienna , Saratoga Springs , Vestal , Farmingdale , Long Island City , Maspeth , Nanuet , Yonkers , Newburgh , Utica , Grand Rapids , Portland , Costa Mesa , Los Angeles , Merrimack

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AAA Northeast

AAA Northeast reviews

3.8

71% would recommend to a friend

(256 total reviews)

John Galvin

80% approve of CEO

72% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.9

Culture & values

3.9

Work/Life balance

3.9

Compensation and benefits

3.8

Senior management

3.6

Career opportunities

AAA Northeast has an employee rating of 3.8 out of 5 stars, based on 256 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AAA Northeast employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

256 reviews

5.0

Sep 12, 2025

Culture, values, and ethics

Director

Recommend

CEO approval

Business Outlook

Pros

Culture cannot be beat, pro-employee while best servicing our members. Upholds value statements as an organization. Hardworking employees who want to do well at all levels of employment.

Cons

Hard to think of anything negative, only positive experiences.

AAA Northeast Response

9mo

Thank you for your thoughtful and generous feedback! It's rewarding to hear that our values and commitment are felt through the club. Your positive experience over more than a decade is a testament to the strengh of our culture and the dedication of our people. Thank you for being a valued part of the AAA Northeast family.

3.0

Sep 5, 2025

High volume and stress with a lack of support

Member service counselor

Recommend

CEO approval

Business Outlook

Pros

Company itself was great. Training in what they refer to as the “nest” was helpful and the trainers themselves were supportive and informative. Benefits were great and was looking forward to moving up or into different areas of the company.

Cons

My personal supervisor after the training period was barely available and rarely working which led to a major lack of communication and support. Messages to her would go unanswered for over a week, while others I trained with had supervisors that were active and responsive.

AAA Northeast Response

10mo

Thank you for taking the time to share your experience. We're glad to hear that you found the initial training and benefits valuable. We take concerns about communication and support seriously, as we strive to foster a workplace where every team memvber feels heard, supported, and empowered. Thank you again for your contributions during your time with AAA Northeast.

1.0

Aug 18, 2025

Multi state insurance agent

Licensed insurance sales agent

Recommend

CEO approval

Business Outlook

Pros

Incentive plans, remote work option

Cons

Low pay, high call volume, poor communication from management

AAA Northeast Response

10mo

Thank you for sharing your experience. We're glad you appreciated the incentive plans and remote work flexibility. Your feedback is important and helps us continue building a better workplace for all employees. Wishing you continued success in your career journey.

Viewing 106 - 108 of 256 Reviews

Jobs at AAA Northeast

Digital Travel Advisor

Insurance Sales Agent

Digital Travel Advisor

Digital Travel Advisor

Insurance Sales Agent