Does AAA Northeast pay their employees well?

According to anonymously submitted Glassdoor reviews, AAA Northeast employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at AAA Northeast. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at AAA Northeast?

67% of AAA Northeast employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated AAA Northeast 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at AAA Northeast?

Member Service Representative (11) , Member Service Counselor (9) , Insurance Agent (8) , Travel Agent (7) , Insurance Sales Agent (6) , Manager (6) , Travel Advisor (6) , Customer Service Representative (5) , Director (5) , Dispatcher (5) , Life Insurance Agent (5) , Branch Manager (4) , Human Resources (4) , Project Manager (4) , Supervisor (4)

What are the pros of working at AAA Northeast according to real employee reviews?

"Benefits were great and was looking forward to moving up or into different areas of the company." ((in 45 reviews)); "AAA members are great people to help and provide services." ((in 13 reviews)); "Training is great and benefits growth opportunities" ((in 12 reviews)); "Amazing job and coworkers." ((in 5 reviews)); "Great benefits, Good equipment, Great ppl to work with." ((in 5 reviews))

What are the cons of working at AAA Northeast according to real employee reviews?

"Low pay compared to market value for similar positions" ((in 17 reviews)); "Leadership at AAA is lacking in all areas." ((in 6 reviews)); "Assistant manager was amazing." ((in 5 reviews)); "Worse, management will look for any reason — real or fabricated — to terminate employees, especially if it means they won’t have to pay out money owed under the old or new compensation plans." ((in 5 reviews)); "long hours most of the time" ((in 3 reviews))

What are the top reviewed AAA Northeast locations?

Providence , Boston , Wayne , New York , North Andover , West Springfield , Garden City , Union , Hamden , Milford , Springfield , Yorktown Heights , Brick , Hackensack , Newark , Vienna , Saratoga Springs , Vestal , Farmingdale , Long Island City , Maspeth , Nanuet , Yonkers , Newburgh , Utica , Grand Rapids , Portland , Costa Mesa , Los Angeles , Merrimack

AAA Northeast reviews

3.7

67% would recommend to a friend

(256 total reviews)

John Galvin

76% approve of CEO

69% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (256 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

AAA Northeast has an employee rating of 3.7 out of 5 stars, based on 256 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AAA Northeast employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

256 reviews

4.0

May 13, 2023

I like it here.

Travel advisor

Recommend

CEO approval

Business Outlook

Pros

I really like the people.

Cons

The commission structure isn’t great.

AAA Northeast Response

3y

Thank you for sharing your experience with us. It's a pleasure to read that you are having a positive experience with us and enjoying helping and serving our members. We will continue to provide excellent service to our members.

2.0

Apr 11, 2023

I wouldn't advise anyone to work here

Member service representative

Recommend

CEO approval

Business Outlook

Pros

Night shift sometimes was very slow barely any calls Sometimes fun people to work with Sometimes fun stories you can get out of talking to crazy customers

Cons

Low pay for what you do Management does not help and picks favorites to get away with stuff High-stress high call volume and angry customers. They want you to follow a script exactly how it is and sometimes it upsets the customers when you ask too many questions Dead-end call center job.

AAA Northeast Response

3y

While we’re sorry to hear that you didn’t have a favorable experience, we appreciate your feedback and will utilize this information as we continue to improve.

4.0

Apr 4, 2023

Good company

Insurance sales agent

Recommend

CEO approval

Business Outlook

Pros

Good pay structure. Good hours

Cons

Very hard to take vacation time.

AAA Northeast Response

3y

Thank you for writing a review. We maintain highly competitive benefits and salaries, and we greatly appreciate your positive feedback!

Viewing 145 - 147 of 256 Reviews

Jobs at AAA Northeast

Digital Travel Advisor

Insurance Sales Agent

Insurance Sales Agent

Digital Travel Advisor

Digital Travel Advisor

AAA Northeast

AAA Northeast reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

I like it here.

I wouldn't advise anyone to work here

Good company

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