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      AAA Northeast

      Engaged Employer

      AAA Northeast reviews

      3.7

      67% would recommend to a friend

      (256 total reviews)

      John Galvin

      76% approve of CEO

      69% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.8

      Work/Life balance

      3.8

      Compensation and benefits

      3.7

      Culture & values

      3.6

      Senior management

      3.5

      Career opportunities

      AAA Northeast has an employee rating of 3.7 out of 5 stars, based on 256 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AAA Northeast employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      256 reviews
      4.0
      May 31, 2023

      Great job

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Simple to the point, training was effective and meaningful.

      Cons

      Pay could be better started at $17 and the lunch break should be an hour.

      5.0
      May 25, 2023

      I am a remote supervisor who loves her job!

      Supervisor call center
      Recommend
      CEO approval
      Business Outlook

      Pros

      AAA Northeast is one of the greatest companies I have ever worked for. We work cohesively as one big family. They care about each and everyone of their employees on so many levels.

      Cons

      I cannot work remote as a supervisor in the state of Florida.

      1.0
      May 18, 2023

      AAA doesn't care if you have emergencies, you'll still be fired.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Beautiful place to work. The environment feels professional and the Café had plenty of options. Every person I've interacted with had a great personality and approachable.

      Cons

      Near the end of my employment, the client I worked for demanded stricter percentages with constant change to how these percentages are scored. We work remotely since COVID and In that time, my family became ill twice within the year with only me to tend to them. This was explained to the Sups but it didn’t change their 3-strikes policy. Managing their care, keeping up with the latest changes to how we are gradedfor out calls, and my personal health, I was completely burnt out by the second time they were sick. I was on my final warning and I came into work late, still trying to recover when they fired me. To also tell me I cannot work for a different account with AAA even though they knew the emergencies I was having and knew I was exhausted because of them. The message I got, if you are a person with a family, AAA doesn't care. Either meet the demands of the client, regardless of how oddly they change, or you can't work with AAA at all. Doesn't matter what emergencies come up. If your single, I'm sure you'll be fine.

      avatar
      AAA Northeast Response
      3y
      Thank you for informing us of your experience. We take these matters seriously and would like to know more about your comments. We encourage you to email our Human Resources department directly at humanresources@aaanortheast.com with additional feedback so we may learn more about your experience. We appreciate you taking the time to share your thoughts with us. Thank you.
      Viewing 142 - 144 of 256 Reviews
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      ReviewsAAA Northeast reviews

      Glassdoor has 262 AAA Northeast reviews submitted anonymously by AAA Northeast employees. Read employee reviews and ratings on Glassdoor to decide if AAA Northeast is right for you.