Does AAA The Auto Club Group pay their employees well?

According to anonymously submitted Glassdoor reviews, AAA The Auto Club Group employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at AAA The Auto Club Group. This rating has been stable over the past 12 months.

How satisfied are employees working at AAA The Auto Club Group?

43% of AAA The Auto Club Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated AAA The Auto Club Group 3.2 out of 5 for work life balance, 3.1 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at AAA The Auto Club Group?

Insurance Agent (81) , Customer Service Representative (42) , Insurance Sales Agent (36) , Licensed Insurance Agent (32) , Manager (24) , Travel Agent (21) , Dispatcher (17) , Member Representative (13) , Member Service Representative (13) , Sales Associate (12) , Claims Adjuster (11) , Customer Service Representative (CSR) (11) , Sales (11) , Travel Consultant (11) , Claims Representative (10)

What are the pros of working at AAA The Auto Club Group according to real employee reviews?

"Benefits start after 30 days and they are actually good and affordable." ((in 122 reviews)); "Good pay and progression etc" ((in 79 reviews)); "I met some great people at Auto Club South and they really tried to establish a family atmosphere." ((in 40 reviews)); "Benefits Big company Very friendly Work from home" ((in 30 reviews)); "Good work life balance professional" ((in 29 reviews))

What are the cons of working at AAA The Auto Club Group according to real employee reviews?

"Direct managers have no control over what happens in their offices." ((in 25 reviews)); "Bad Upper Management in Michigan is ruining this company" ((in 21 reviews)); "Low salary compared to documented competition." ((in 16 reviews)); "Everyday you got punished, and bullied by directors, and supervisors." ((in 16 reviews)); "Poor management and leadership." ((in 11 reviews))

What are employees saying about AAA The Auto Club Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about AAA The Auto Club Group layoffs and their outlook for job security at AAA The Auto Club Group in 2026.

What are the top reviewed AAA The Auto Club Group locations?

Dearborn , Tampa , Denver , Charlotte , Detroit , Grand Rapids , Heathrow , Atlanta , Orlando , Costa Mesa , Omaha , Nashville , Chicago , Saint Louis , Los Angeles , Aurora , Coppell , Raleigh , Knoxville , Pittsburgh , Lake Mary , Saint Petersburg , Greensboro , Burnsville , Colorado Springs , Miami , Madison , Milwaukee , Warren , Fort Myers

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AAA The Auto Club Group

AAA The Auto Club Group reviews

3.1

43% would recommend to a friend

(1,127 total reviews)

Joe Richardson

61% approve of CEO

51% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.3

Compensation and benefits

3.2

Work/Life balance

3.1

Culture & values

2.9

Career opportunities

2.7

Senior management

AAA The Auto Club Group has an employee rating of 3.1 out of 5 stars, based on 1,127 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AAA The Auto Club Group employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

3.0

Mar 26, 2026

Slow for growth

Claims specialist

Recommend

CEO approval

Business Outlook

Pros

Great people. Ok pay. Ok culture.

Cons

Old systems Slow growth Slow mobility

AAA The Auto Club Group Response

3mo

Thank you for taking the time to offer your feedback and leave us a review! We are happy to hear you enjoyed the people and culture at ACG and appreciate the feedback on our systems and growth opportunities. We very much appreciate your insight as a former employee.

2.0

Mar 24, 2026

What to expect

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

Office setting. Walk in traffic. If you've been there a long time youre good. If youre new and have to build clientele then not so much...

Cons

Management expectations clientele service underwriting

AAA The Auto Club Group Response

3mo

Thank you so much for taking the time to leave us your thoughts as a former employee. We genuinely appreciate and value your feedback, as it will assist us with making future improvement! We are sorry you did not have a great experience with management. If you’d like to discuss further or provide additional feedback, please reach out to us at TalentAcquisition@acg.aaa.com. We look forward to hearing from you!

2.0

Mar 11, 2026

Easy gig

Retention specialist

Recommend

CEO approval

Business Outlook

Pros

Easy commission, keep up with your work and make money.

Cons

Chasing people down for bills

AAA The Auto Club Group Response

4mo

Thank you for taking the time to provide us with a review as former employee. We are glad you had a positive experience with opportunities for commission. We truly appreciate your feedback! If you’d like to discuss further or provide additional feedback, please reach out to us at TalentAcquisition@acg.aaa.com. We look forward to hearing from you.

Viewing 40 - 42 of 1,127 Reviews

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Jobs at AAA The Auto Club Group

Applications Consultant

Applications Consultant

Branch Customer Service and Sales - Raleigh, NC (New Hope)

New Hope, Perquimans, NC

$19 - $22 /hr

(Employer provided)

View job

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AAA The Auto Club Group reviews

Ratings by category

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Slow for growth

What to expect

Easy gig

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