Does AAA The Auto Club Group pay their employees well?

According to anonymously submitted Glassdoor reviews, AAA The Auto Club Group employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at AAA The Auto Club Group. This rating has been stable over the past 12 months.

How satisfied are employees working at AAA The Auto Club Group?

43% of AAA The Auto Club Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated AAA The Auto Club Group 3.2 out of 5 for work life balance, 3.1 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at AAA The Auto Club Group?

Insurance Agent (81) , Customer Service Representative (42) , Insurance Sales Agent (36) , Licensed Insurance Agent (32) , Manager (24) , Travel Agent (21) , Dispatcher (17) , Member Representative (13) , Member Service Representative (13) , Sales Associate (12) , Claims Adjuster (11) , Customer Service Representative (CSR) (11) , Sales (11) , Travel Consultant (11) , Claims Representative (10)

What are the pros of working at AAA The Auto Club Group according to real employee reviews?

"Benefits start after 30 days and they are actually good and affordable." ((in 115 reviews)); "They offer good pay and offer a lot of available overtime." ((in 76 reviews)); "I met some great people at Auto Club South and they really tried to establish a family atmosphere." ((in 43 reviews)); "Pay is decent and work from home" ((in 28 reviews)); "Good work life balance professional" ((in 27 reviews))

What are the cons of working at AAA The Auto Club Group according to real employee reviews?

"Direct managers have no control over what happens in their offices." ((in 24 reviews)); "Bad Upper Management in Michigan is ruining this company" ((in 21 reviews)); "Very very low salary increases." ((in 21 reviews)); "Everyday you got punished, and bullied by directors, and supervisors." ((in 17 reviews)); "Do not care about employees at all." ((in 11 reviews))

What are employees saying about AAA The Auto Club Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about AAA The Auto Club Group layoffs and their outlook for job security at AAA The Auto Club Group in 2026.

What are the top reviewed AAA The Auto Club Group locations?

Dearborn , Tampa , Denver , Charlotte , Detroit , Grand Rapids , Heathrow , Atlanta , Orlando , Costa Mesa , Omaha , Nashville , Chicago , Saint Louis , Los Angeles , Aurora , Coppell , Raleigh , Knoxville , Pittsburgh , Lake Mary , Saint Petersburg , Greensboro , Burnsville , Colorado Springs , Miami , Madison , Milwaukee , Warren , Fort Myers

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AAA The Auto Club Group

AAA The Auto Club Group reviews

3.1

43% would recommend to a friend

(1,126 total reviews)

Joe Richardson

60% approve of CEO

51% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.3

Compensation and benefits

3.2

Work/Life balance

3.1

Culture & values

2.9

Career opportunities

2.7

Senior management

AAA The Auto Club Group has an employee rating of 3.1 out of 5 stars, based on 1,126 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AAA The Auto Club Group employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

3.0

Jul 9, 2026

Yearly bonuses overshadowed by demoralizing micromanagement

Travel support associate

Recommend

CEO approval

Business Outlook

Pros

Yearly bonus, small stipend for working from home for internet, Celebrate As One Points rewarded to use to purchase products, HSA/FSA.

Cons

Micromanaging to the point where you become hyper aware and race to get the numbers according to flawed metrics. It's very demoralizing. Role out of new systems and processes that cause too many issues the hinder a smooth work day, but you're still expected to complete a certain amount of tasks. A back office Admin function does not need call center type metrics.

AAA The Auto Club Group Response

Thank you for taking the time to provide us with a review. We greatly appreciate and value your feedback as a former employee. If you’d like to provide additional feedback on your experience or discuss further, please feel free to reach out to us at TalentAcquisition@acg.aaa.com. We look forward to hearing from you!

3.0

Jul 4, 2026

call center work with a fun team

Ccustomer service representative

Recommend

CEO approval

Business Outlook

Pros

Fun team if you get a good manager

Cons

Usual call center, but the job was more exciting since you actually helped people.

AAA The Auto Club Group Response

Thank you for taking the time to provide us with a review as a former employee. We greatly appreciate and value your feedback!

3.0

Jul 1, 2026

Supportive environment but pay could be better

Life and annuity specialist

Recommend

CEO approval

Business Outlook

Pros

Very low stress environment, very employee friendly, objectives are easily outlined and support is provided anytime.

Cons

A higher base salary to offset lean months would be nice. Challenged economic conditions makes consumer demand for life insurance programs less in demand. Yet, sales agents with families are really struggling.

AAA The Auto Club Group Response

Thank you for taking the time to provide us with a review. We greatly appreciate and value your feedback as a current employee!

Viewing 7 - 9 of 1,126 Reviews

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Jobs at AAA The Auto Club Group

Applications Consultant

Fleet Dispatcher (On-Site)

Branch Customer Service and Sales - Raleigh, NC (New Hope)

New Hope, Perquimans, NC

$19 - $22 /hr

(Employer provided)

View job

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AAA The Auto Club Group

AAA The Auto Club Group reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Yearly bonuses overshadowed by demoralizing micromanagement

call center work with a fun team

Supportive environment but pay could be better

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AAA The Auto Club Group reviews FAQs

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