Does AAA The Auto Club Group pay their employees well?

According to anonymously submitted Glassdoor reviews, AAA The Auto Club Group employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at AAA The Auto Club Group. This rating has been stable over the past 12 months.

How satisfied are employees working at AAA The Auto Club Group?

45% of AAA The Auto Club Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated AAA The Auto Club Group 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at AAA The Auto Club Group?

Insurance Agent (82) , Customer Service Representative (42) , Insurance Sales Agent (36) , Licensed Insurance Agent (32) , Manager (24) , Travel Agent (21) , Dispatcher (17) , Member Representative (13) , Member Service Representative (13) , Sales Associate (12) , Claims Adjuster (11) , Customer Service Representative (CSR) (11) , Sales (11) , Travel Consultant (11) , Claims Representative (10)

What are the pros of working at AAA The Auto Club Group according to real employee reviews?

"Benefits start after 30 days and they are actually good and affordable." ((in 122 reviews)); "Good pay and progression etc" ((in 81 reviews)); "I met some great people at Auto Club South and they really tried to establish a family atmosphere." ((in 44 reviews)); "great work life balance all time" ((in 30 reviews)); "Work from home was cool" ((in 29 reviews))

What are the cons of working at AAA The Auto Club Group according to real employee reviews?

"Managers don't understand the pay structure and lie to you about it to get you hired." ((in 25 reviews)); "Bad Upper Management in Michigan is ruining this company" ((in 21 reviews)); "Everyday you got punished, and bullied by directors, and supervisors." ((in 16 reviews)); "Low salary compared to documented competition." ((in 14 reviews)); "Poor management and leadership." ((in 12 reviews))

What are employees saying about AAA The Auto Club Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about AAA The Auto Club Group layoffs and their outlook for job security at AAA The Auto Club Group in 2026.

What are the top reviewed AAA The Auto Club Group locations?

Dearborn , Tampa , Denver , Charlotte , Detroit , Grand Rapids , Heathrow , Atlanta , Orlando , Costa Mesa , Omaha , Nashville , Chicago , Saint Louis , Los Angeles , Aurora , Coppell , Raleigh , Knoxville , Pittsburgh , Lake Mary , Saint Petersburg , Greensboro , Burnsville , Colorado Springs , Miami , Madison , Milwaukee , Warren , Fort Myers

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AAA The Auto Club Group

AAA The Auto Club Group reviews

3.2

45% would recommend to a friend

(375 total reviews)

Joe Richardson

62% approve of CEO

53% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.3

Work/Life balance

3.3

Compensation and benefits

3.2

Culture & values

3.0

Career opportunities

2.8

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

375 reviews

Reviews about "Compensation"

Return to all reviews

5.0

Feb 6, 2026

Great work place

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Remote, great commission structure and management

Cons

No cons I can think of other than always on phone but that’s the job

AAA The Auto Club Group Response

4mo

Thank you for taking the time to provide us with a review as a former employee. We truly appreciate your feedback!

1.0

Dec 23, 2025

Not keeping up with inflation

Insurance aent

Recommend

CEO approval

Business Outlook

Pros

Great health benefits corporate as it is was ok, a lot of activities a lot of engagement with the company as it is. Very generous pto and very flexible.

Cons

They kept on removing perks, benefits and pay. They tricked me into getting to a salary program that pays $15 an hour with the promise of possible 30% commission rates. This was my worst year personally I didn't make any money. My average commission payout this month was $600 this made me go into debt in order to keep my household expenses a float. Also they cut incentives and they took out protections for quoting agents they also took out access to underwriting team it felt like the company in the urge to save money was working against their agents on purpose. Very disconnected

AAA The Auto Club Group Response

6mo

Thank you for taking the time to write a review on your experience. We genuinely appreciate and value your feedback as a former employe, as it will assist us with making future improvements. We are sorry to hear you did not have a positive experience, If you’d like to discuss further or provide additional feedback, please reach out to us at TalentAcquisition@acg.aaa.com. We look forward to hearing from you!

2.0

Dec 19, 2025

High Expectations

Lincensed insurance agent

Recommend

CEO approval

Business Outlook

Pros

Remote position. Excellent Benefit Package

Cons

Expectations are not in line with the pay. Expect a producer to sell, and service business. You do all quotes, binders, change requests, while meeting their unrealistic premium goals.

AAA The Auto Club Group Response

6mo

Thank you for taking the time to write a review on your experience as a former employee. We genuinely appreciate and value your feedback, as it will assist us with making future improvements. We are sorry to hear you did not have a positive experience while employed. If you’d like to discuss further or provide additional feedback, please reach out to us at TalentAcquisition@acg.aaa.com. We look forward to hearing from you.

Viewing 25 - 27 of 375 Reviews

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Ratings by category

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Great work place

Not keeping up with inflation

High Expectations

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