Does ACE Cash Express pay their employees well?

According to anonymously submitted Glassdoor reviews, ACE Cash Express employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at ACE Cash Express. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at ACE Cash Express?

39% of ACE Cash Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ACE Cash Express 2.5 out of 5 for work life balance, 2.8 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at ACE Cash Express?

Center Manager (85) , Sales Associate (50) , Customer Service Representative (45) , Store Manager (37) , District Manager (19) , Service Associate (16) , Manager (14) , Teller (11) , Sales Associate/Cashier (8) , Customer Service Associate (7) , Cashier (6) , Assistant Manager (5) , Bank Teller (5) , Customer Service Representative (CSR) (5) , Sales Representative (5)

What are the pros of working at ACE Cash Express according to real employee reviews?

"Pay was good and if you like to work alone" ((in 42 reviews)); "Ace has really good benefits" ((in 37 reviews)); "Great people to work with." ((in 15 reviews)); "Great coworkers and fast paced" ((in 13 reviews)); "I had a good manager and mentor." ((in 9 reviews))

What are the cons of working at ACE Cash Express according to real employee reviews?

"Long hours and lack of help since you work alone mostly" ((in 34 reviews)); "Can easily turn bad with bad management" ((in 30 reviews)); "No work life balance was there" ((in 14 reviews)); "They do not promote from within, the upper management is clueless, no sense of how to treat employees or customers." ((in 12 reviews)); "Woeking long hours alone and not able to leave the branch" ((in 12 reviews))

What are employees saying about ACE Cash Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ACE Cash Express layoffs and their outlook for job security at ACE Cash Express in 2026.

What are the top reviewed ACE Cash Express locations?

Irving , Dallas , Houston , Pittsburgh , Indianapolis , Memphis , Los Angeles , Jacksonville , Cleveland , Denver , Portland , Baltimore , Saint Louis , Fort Worth , New Orleans , Philadelphia , Orlando , Phoenix , Tulsa , Killeen , Tyler , Minneapolis , Sacramento , Colorado Springs , Aurora , Kansas City , Virginia Beach , Charlotte , Amarillo , Austin

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ACE Cash Express

ACE Cash Express reviews

3.0

39% would recommend to a friend

(570 total reviews)

Jay B. Shipowitz

50% approve of CEO

35% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.0

Compensation and benefits

2.8

Culture & values

2.7

Career opportunities

2.6

Senior management

2.5

Work/Life balance

ACE Cash Express has an employee rating of 3.0 out of 5 stars, based on 570 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ACE Cash Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

570 reviews

1.0

Jul 5, 2012

Marketing Manager

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Entrepreneur environment and informal dress code

Cons

They go through hiring phases and hire way too many people and then do yearly layoffs. It makes for a very competitive and unstable work environment.

1.0

Jan 23, 2024

Check Cashing Warehouse

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Pay (barely but it can be good)

Cons

Long hours Ancient check cashing methods No inclement weather policy (MUST MAKE IT WORK DESPITE ANY CONDITIONS, IF POWER IS OUT, MUST SIT IN STORE UNTIL POWER RETURNS OR APPROVED BY MANAGER) No support from management Vacation time...forget it Lunch breaks, any break...forget it. Must eat between customers. More than likely you'll just eat when you get home because you will work the store by yourself with a door that swings open consistently.

3.0

Jul 13, 2022

Great benefits at a cost

District manager

Recommend

CEO approval

Business Outlook

Pros

Pay and benefits are sone of the best out there. If you like working solo, this is a decent job and you will learn a lot.

Cons

Expectations are ungodly. Most stores are staffed with one person that has the work load of 3-4 people. Must sell at least two prepaid cards a day and get at least two customers a month to take Direct Deposit on these cards. If you miss this expectation, disciplinary action, up to term. Store associates required to use their personal cell to Google businesses to solicit check cashing business. No reimbursement for use and supervisors constantly call you, even on days off. Required conference calls on days off and many times these are not paid. This has always been an intense company, not for the faint of heart. Now the expectations are unreasonable and the workload far exceeds the pay/benefits. DMs and above - zero work/life balance at all. Additionally- everyone is replaceable. No loyalty at all.

Viewing 31 - 33 of 570 Reviews

Jobs at ACE Cash Express

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