ACE Cash Express reviews

3.0

39% would recommend to a friend

(570 total reviews)
avatar

Jay B. Shipowitz

50% approve of CEO

35% positive business outlook

ACE Cash Express has an employee rating of 3.0 out of 5 stars, based on 570 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ACE Cash Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

570 reviews
4.0
Jan 13, 2014

District Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Design your day and have freedom and have complete control...

Cons

work life balance is terrible

2.0
Jan 11, 2014
Recommend
CEO approval
Business Outlook

Pros

Slow days are great! You get time to do everything you are supposed to do as a manager without the constant interruption of customers. Benefits are better than nothing, they cover about half of Dental and Vision, Medical depends on what you pay for, I went to the high end after getting raked across the coals for an emergency room visit and it has been much better since. Co-workers are fabulous! Virtually everyone that works there is a good person.

Cons

Pay is better than McDonalds, but not by much. I have heard people who work in similar positions for different companies tell me they make anywhere from $1 to $4 more per hour than what I make in less than half the time. They will only give you a raise if they absolutely have to, they are very tight with their money, this includes store maintenance, supplies and bonuses. They are constantly raising the bar on Bonus thresholds. If you hit your numbers that just means the numbers are going to go up. Clientele is about 50% good people and about 50% less than desirables. Constantly guarding against fraud and other types of scams. And if you let your guard down, then you forfeit your job. No breaks, you sign a waiver giving up your rights to breaks when you get hired if the state allows it. Under staffed, they will not adequately staff your store. The beginning of the month is very busy for any financial institution and we only have one person in our stores handling a line out the door all day long. This can be very frustrating when the main sale is a prepaid debit card that has the worst customer service I have ever seen. Lots of problems, and due to the card companies inability to handle customer complaints they come back to us, usually when we are already swamped.

2.0
Jan 3, 2014

It was a ride, it had its ups and downs

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The money is great, you get to work without supervisor over your shoulder.

Cons

Company is based on fear, the training is not long enough and the hours are long.

Viewing 505 - 507 of 570 Reviews

Glassdoor has 584 ACE Cash Express reviews submitted anonymously by ACE Cash Express employees. Read employee reviews and ratings on Glassdoor to decide if ACE Cash Express is right for you.