Does ACE Cash Express pay their employees well?

According to anonymously submitted Glassdoor reviews, ACE Cash Express employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at ACE Cash Express. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at ACE Cash Express?

39% of ACE Cash Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ACE Cash Express 2.5 out of 5 for work life balance, 2.8 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at ACE Cash Express?

Center Manager (85) , Sales Associate (50) , Customer Service Representative (45) , Store Manager (37) , District Manager (19) , Service Associate (16) , Manager (14) , Teller (11) , Sales Associate/Cashier (8) , Customer Service Associate (7) , Cashier (6) , Assistant Manager (5) , Bank Teller (5) , Customer Service Representative (CSR) (5) , Sales Representative (5)

What are the pros of working at ACE Cash Express according to real employee reviews?

"The pay is decent and fair" ((in 40 reviews)); "good benefits and pay for their employees" ((in 37 reviews)); "Great people to work with." ((in 15 reviews)); "Great coworkers and fast paced" ((in 12 reviews)); "Good pay and bonuses when you get them" ((in 11 reviews))

What are the cons of working at ACE Cash Express according to real employee reviews?

"Long hours and lack of help since you work alone mostly" ((in 32 reviews)); "Can easily turn bad with bad management" ((in 29 reviews)); "They do not promote from within, the upper management is clueless, no sense of how to treat employees or customers." ((in 14 reviews)); "No work life balance was there" ((in 13 reviews)); "Woeking long hours alone and not able to leave the branch" ((in 12 reviews))

What are employees saying about ACE Cash Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ACE Cash Express layoffs and their outlook for job security at ACE Cash Express in 2026.

What are the top reviewed ACE Cash Express locations?

Irving , Dallas , Houston , Pittsburgh , Indianapolis , Memphis , Los Angeles , Jacksonville , Cleveland , Denver , Portland , Baltimore , Saint Louis , Fort Worth , New Orleans , Philadelphia , Orlando , Phoenix , Tulsa , Killeen , Tyler , Minneapolis , Sacramento , Colorado Springs , Aurora , Kansas City , Virginia Beach , Charlotte , Amarillo , Austin

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ACE Cash Express

ACE Cash Express reviews

3.0

39% would recommend to a friend

(151 total reviews)

Jay B. Shipowitz

50% approve of CEO

35% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.0

Compensation and benefits

2.8

Culture & values

2.7

Career opportunities

2.6

Senior management

2.5

Work/Life balance

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

151 reviews

Reviews about "Compensation"

Return to all reviews

1.0

Jun 11, 2025

Ridiculous company

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Honestly the only pro I can come up with is I've met a few co workers that I'm pretty sure we'll be lifetime friends

Cons

The hours are horrible, micromanaging, understaffed all the time, a very clique feel, management will talk bad about employees to other employees, rules and procedures apply to management only when it suits them, pay is horrible for what they expect you to do daily, not a company who cares much about their employees, cheap company as far as no holiday gifts or parties, also only recognizes 2 holidays to close the office. You don't get paid time and a half if you work on any holiday

ACE Cash Express Response

Thank you for sharing your feedback. We strive to create a positive and supportive work environment, and we’re sorry to hear that your experience didn’t reflect that. Employee feedback is important to us, and we’re always looking for ways to improve. We appreciate your time with us and wish you all the best in your future endeavors.

2.0

Jun 5, 2025

Work Overload

Store manager

Recommend

CEO approval

Business Outlook

Pros

Work alone, DM is amazing, no other pros

Cons

No breaks, demanding sales expectations for the pay, low salary

ACE Cash Express Response

Thank you for taking the time to give us feedback. We're sorry there are aspects of your experience that didn't meet your expectations. We appreciate your time with us and wish you all the best in your future endeavors.

1.0

Jan 3, 2025

Ok Pay but That’s It

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good pay that’ll work depending on what you need

Cons

They really don’t value you as a human being, just a number or vessel to hit their metrics. They really don’t want you to have a life outside of ACE- and don’t expect help when you start work. They will push you through training and you’ll find yourself traveling to and running a different store everyday (with no transportation assistance) and drowning by yourself before you know it. On bad days you can have up to 15-20 people waiting on you with a 30 min wait to get one person’s check approved. There will be more criticism than attempts to help you get better. There is no “calling out” or leaving early, as you are solely responsible for your location that day. There are no lunch breaks either and because it’s just you in the store locked in the cage, there’s no leaving to get food.

ACE Cash Express Response

We appreciate you sharing your experience. Our goal is to provide a fair and supportive workplace for all employees, and we take feedback like this seriously. We are always working to improve our policies and practices. We value the time and effort of our employees and wish you the best in your future endeavors.

Viewing 4 - 6 of 151 Reviews

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