ACE Cash Express reviews

3.0

39% would recommend to a friend

(570 total reviews)
avatar

Jay B. Shipowitz

50% approve of CEO

35% positive business outlook

ACE Cash Express has an employee rating of 3.0 out of 5 stars, based on 570 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ACE Cash Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

570 reviews
3.0
May 1, 2023

Open

Recommend
CEO approval
Business Outlook

Pros

Flexible hours and upper mgmt has improved

Cons

Low annual raises, commute, expensive benefits

1.0
Apr 19, 2023
Recommend
CEO approval
Business Outlook

Pros

Don't have to work a ton of days, can make commission.

Cons

Understaffed, expect you to somehow make sales but also not take too long while doing loans with a line out the door, when you sign up to work there, they make you sign a paper saying you agree to not taking lunch breaks. They allow the customer to complain and will take their word against yours without even asking you what happened and they won't tell you who said it. Totally only for profits and have no care for the employees.

3.0
Mar 15, 2023

Needs Improvement

Recommend
CEO approval
Business Outlook

Pros

Gain experience in customer service and financial services. Health benefits are pretty good, 401k.

Cons

High turnover of field employees and district managers they change DM's almost every 2 years. Low moral due to lack of staffing. Pto is pretty much useless when you can't take requested vacations due to staffing. No formal breaks, must stay behind the booth entire shift. Not a lot of room for advancement if you do not want to move out of state.

Viewing 67 - 69 of 570 Reviews

Glassdoor has 584 ACE Cash Express reviews submitted anonymously by ACE Cash Express employees. Read employee reviews and ratings on Glassdoor to decide if ACE Cash Express is right for you.