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ACE Cash Express

Engaged Employer

ACE Cash Express Customer Service Lead/Center Manager reviews

3.6

46% would recommend to a friend

(86 total reviews)
avatar

Jay B. Shipowitz

17% approve of CEO

47% positive business outlook

Ratings by category

4.3

Diversity & inclusion

3.6

Compensation and benefits

3.5

Culture & values

3.2

Senior management

3.2

Career opportunities

2.8

Work/Life balance

Customer Service Lead/Center Manager employees have rated ACE Cash Express with 3.6 out of 5 stars, based on 86 company reviews on Glassdoor. This indicates that most Customer Service Lead/Center Manager professionals have a good working experience there. ACE Cash Express is rated in line with the average (within 1 standard deviation) by Customer Service Lead/Center Manager professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Reviews by job title

86 reviews
2.0
Aug 20, 2013

Stay FAR away!

Center manager
Recommend
CEO approval
Business Outlook

Pros

When you sale the ace elite prepaid cards you receieve an incentive every month. its a JOB at the end of the day. no micromanaging.

Cons

long hrs/shifts 11-12 hrs days ALONE facilities are very dirty people are very irate if you cant do what they want. the fees to cash checks are super high and customers complain NONStop

3.0
Aug 12, 2013

A good job to take you to the next level in your finance career

Center manager
Recommend
CEO approval
Business Outlook

Pros

I can only comment on working in the Dallas area as a Center Manager (corporate is in Irving) - This job looks good on a resume, and If you put the work into learning the ins and outs of the job, you can really learn a lot. Plus once you understand the work, it's so easy. Most of the time the stores are slow so you have some personal time to make calls, do school work, or even other non-productive activities. The benefits are great, insurance starts after 90 days, a week of vacation after 6 months.

Cons

It is very, very hard to move up within the company. I worked for a year to promote and was led on but never given the opportunity. You are also stuck behind bullet proof glass in a small area all day and cannot leave until your (typically) 11 hour shift is done. After one year your maximum raise is 10 cents, yes seriously, 10 cents. Two years was 50 cents. And they don't give raises outside of annual reviews, period.

3.0
Jun 2, 2013

Satisfied for the most part, but regional & corporate expectations are very far out in left field.

Center manager
Recommend
CEO approval
Business Outlook

Pros

I work in a very busy center, & like the fact that even though we typically work 11-12 hour shifts by ourselves with no set breaks and or formal lunches, my day flies by.

Cons

Due to the fact that you are so busy, you may not have time to go to the bathroom and or get something to eat during your 11-12 hour shift, which has caused others medical problems as a result. Corporate speaks big about their re-structuring plans, store remodeling hopes & how employee safety is their top priority. Bottom line is they do the bare minimum to be legal & don't spend a dime if they don't have to.

Viewing 67 - 69 of 86 Reviews
Related searches: ACE Cash Express Customer Service Lead/Center Manager jobs | ACE Cash Express Customer Service Lead/Center Manager salaries | ACE Cash Express benefits | ACE Cash Express interviews
ACE Cash Express reviewsACE Cash Express Customer Service Lead/Center Manager reviews

Glassdoor has 584 ACE Cash Express reviews submitted anonymously by ACE Cash Express employees. Read employee reviews and ratings on Glassdoor to decide if ACE Cash Express is right for you.