Is ACE Cash Express a good company to work for as a Customer Service Lead/Center Manager?

Customer Service Lead/Center Manager professionals working at ACE Cash Express have rated their employer with 3.6 out of 5 stars in 86 Glassdoor reviews. This is a higher than average score with the overall rating of ACE Cash Express employees being 3.0 out of 5 stars. Search open Customer Service Lead/Center Manager Jobs at ACE Cash Express now and start preparing for your job interview by browsing frequently asked Customer Service Lead/Center Manager interview questions at ACE Cash Express .

Does ACE Cash Express pay Customer Service Lead/Center Manager employees well?

Customer Service Lead/Center Manager professionals rate their compensation and benefits at ACE Cash Express with 3.6 out of 5 stars based on 86 anonymously submitted employee reviews. This is 18.2% better than the company average rating for salary and benefits. Find out more about Customer Service Lead/Center Manager salaries at ACE Cash Express.

What are the top reviewed jobs at ACE Cash Express?

Center Manager (85) , Sales Associate (50) , Customer Service Representative (45) , Store Manager (37) , District Manager (19) , Service Associate (16) , Manager (14) , Teller (11) , Sales Associate/Cashier (8) , Customer Service Associate (7) , Cashier (6) , Assistant Manager (5) , Bank Teller (5) , Customer Service Representative (CSR) (5) , Sales Representative (5)

What are the pros of working at ACE Cash Express according to real employee reviews?

"good benefits and pay for their employees" ((in 41 reviews)); "Pay was good and if you like to work alone" ((in 38 reviews)); "Great people to work with." ((in 13 reviews)); "Great coworkers and fast paced" ((in 12 reviews)); "I had a good manager and mentor." ((in 9 reviews))

What are the cons of working at ACE Cash Express according to real employee reviews?

"Long hours and lack of help since you work alone mostly" ((in 33 reviews)); "Can easily turn bad with bad management" ((in 30 reviews)); "They do not promote from within, the upper management is clueless, no sense of how to treat employees or customers." ((in 14 reviews)); "No work life balance was there" ((in 13 reviews)); "Woeking long hours alone and not able to leave the branch" ((in 12 reviews))

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ACE Cash Express

ACE Cash Express Customer Service Lead/Center Manager reviews

3.6

46% would recommend to a friend

(86 total reviews)

Jay B. Shipowitz

17% approve of CEO

47% positive business outlook

Ratings by category

4.3

Diversity & inclusion

3.6

Compensation and benefits

3.5

Culture & values

3.2

Senior management

3.2

Career opportunities

2.8

Work/Life balance

Customer Service Lead/Center Manager employees have rated ACE Cash Express with 3.6 out of 5 stars, based on 86 company reviews on Glassdoor. This indicates that most Customer Service Lead/Center Manager professionals have a good working experience there. ACE Cash Express is rated in line with the average (within 1 standard deviation) by Customer Service Lead/Center Manager professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

86 reviews

4.0

Apr 21, 2013

In need of good employees

Center manager

Recommend

CEO approval

Business Outlook

Pros

Good pay and benefits. Working with minimal supervision, so as long as you have a brain you don't need to be micro managed. Great work schedule when fully staffed. Room for advancement.

Cons

Almost always short staffed so OT is absurd. Working Fridays alone is insane.

3.0

Mar 23, 2013

You get out what you put in.

Center manager

Recommend

CEO approval

Business Outlook

Pros

A lot of down time allowed me to complete homework for college. There is the opportunity for travel time when they acquire new stores in other areas. If you can get in good with a district manager life will be easier.

Cons

No breaks, not allowed to leave for lunch. For the most part you work by yourself and that can get old very quick. You work long hours. Usually 10 hour days are the minimum. Security issues.

4.0

Mar 12, 2013

Great job for a student, with lots of opportunity.

Center manager

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule, great co-worker(in my area at least), and decent pay. This is a huge company that is very much willing to reward hard work, honesty, and integrity.

Cons

Strange budgeting for hours by corporate, lends to under staffing of centers on busy days.

Viewing 70 - 72 of 86 Reviews

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ACE Cash Express

ACE Cash Express Customer Service Lead/Center Manager reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

In need of good employees

You get out what you put in.

Great job for a student, with lots of opportunity.

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