Is ACE Cash Express a good company to work for as a Customer Service Lead/Center Manager?

Customer Service Lead/Center Manager professionals working at ACE Cash Express have rated their employer with 3.6 out of 5 stars in 86 Glassdoor reviews. This is a higher than average score with the overall rating of ACE Cash Express employees being 3.0 out of 5 stars. Search open Customer Service Lead/Center Manager Jobs at ACE Cash Express now and start preparing for your job interview by browsing frequently asked Customer Service Lead/Center Manager interview questions at ACE Cash Express .

Does ACE Cash Express pay Customer Service Lead/Center Manager employees well?

Customer Service Lead/Center Manager professionals rate their compensation and benefits at ACE Cash Express with 3.6 out of 5 stars based on 86 anonymously submitted employee reviews. This is 18.2% better than the company average rating for salary and benefits. Find out more about Customer Service Lead/Center Manager salaries at ACE Cash Express.

What are the top reviewed jobs at ACE Cash Express?

Center Manager (85) , Sales Associate (50) , Customer Service Representative (45) , Store Manager (37) , District Manager (19) , Service Associate (16) , Manager (14) , Teller (11) , Sales Associate/Cashier (8) , Customer Service Associate (7) , Cashier (6) , Assistant Manager (5) , Bank Teller (5) , Customer Service Representative (CSR) (5) , Sales Representative (5)

What are the pros of working at ACE Cash Express according to real employee reviews?

"Good pay pto which is great only after 3 months" ((in 45 reviews)); "good benefits and pay for their employees" ((in 35 reviews)); "Great people to work with." ((in 14 reviews)); "Great coworkers and fast paced" ((in 11 reviews)); "I had a good manager and mentor." ((in 9 reviews))

What are the cons of working at ACE Cash Express according to real employee reviews?

"Long hours and lack of help since you work alone mostly" ((in 31 reviews)); "Can easily turn bad with bad management" ((in 29 reviews)); "They do not promote from within, the upper management is clueless, no sense of how to treat employees or customers." ((in 14 reviews)); "No work life balance was there" ((in 13 reviews)); "Woeking long hours alone and not able to leave the branch" ((in 12 reviews))

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ACE Cash Express

ACE Cash Express Customer Service Lead/Center Manager reviews

3.6

46% would recommend to a friend

(86 total reviews)

Jay B. Shipowitz

17% approve of CEO

47% positive business outlook

Ratings by category

4.3

Diversity & inclusion

3.6

Compensation and benefits

3.5

Culture & values

3.2

Senior management

3.2

Career opportunities

2.8

Work/Life balance

Customer Service Lead/Center Manager employees have rated ACE Cash Express with 3.6 out of 5 stars, based on 86 company reviews on Glassdoor. This indicates that most Customer Service Lead/Center Manager professionals have a good working experience there. ACE Cash Express is rated in line with the average (within 1 standard deviation) by Customer Service Lead/Center Manager professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

86 reviews

4.0

May 29, 2012

Decent company to work for

Center manager

Recommend

CEO approval

Business Outlook

Pros

3 1/2 - 4 work days a week. Cash incentives for card sales. Bonuses if monthly goals are met. Medical, dental, vision and pet insurance available. Paid vacation, holidays, personal days, sick days.

Cons

Long work days but that's why you get more days off. Trying to call off sick is like pulling teeth.

2.0

Mar 17, 2012

Need many improvements!

Center manager

Recommend

CEO approval

Business Outlook

Pros

When staffed properly, which is rare, you only work 3 or 4 days a week. Pay. No micro managing.

Cons

You THINK it's your day off? Guess again, someone called off, get to work! You thought you needed to go to an appointment, or just enjoy a day off? Guess again! You would think they are paying us as a salary and that they paid our gas and cell phone bills! A bit of distorted thoughts from the DM position. We are not on call. Sick time? Start using it and you will be jobless soon. DM's are the ones on salary, but can you get ahold of one when you need them? Ha.

3.0

Jan 26, 2012

Felt comfortable. District Managers seems ok

Center manager

Recommend

CEO approval

Business Outlook

Pros

Very Friendly Environment, lots of free time to study or do homework

Cons

Low pay, unfair pay scale for this type of position

Viewing 76 - 78 of 86 Reviews

Jobs at ACE Cash Express

Part Time Sales Associate

Part Time Sales Associate

Memphis, TN

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ACE Cash Express reviews FAQs

ACE Cash Express reviews ACE Cash Express Customer Service Lead/Center Manager reviews

ACE Cash Express

ACE Cash Express Customer Service Lead/Center Manager reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Decent company to work for

Need many improvements!

Felt comfortable. District Managers seems ok

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