Does ACE Cash Express pay their employees well?

According to anonymously submitted Glassdoor reviews, ACE Cash Express employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at ACE Cash Express. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at ACE Cash Express?

39% of ACE Cash Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ACE Cash Express 2.5 out of 5 for work life balance, 2.8 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at ACE Cash Express?

Center Manager (85) , Sales Associate (50) , Customer Service Representative (45) , Store Manager (37) , District Manager (19) , Service Associate (16) , Manager (14) , Teller (11) , Sales Associate/Cashier (8) , Customer Service Associate (7) , Cashier (6) , Assistant Manager (5) , Bank Teller (5) , Customer Service Representative (CSR) (5) , Sales Representative (5)

What are the pros of working at ACE Cash Express according to real employee reviews?

"The pay is decent and fair" ((in 40 reviews)); "good benefits and pay for their employees" ((in 37 reviews)); "Great people to work with." ((in 15 reviews)); "Great coworkers and fast paced" ((in 12 reviews)); "Good pay and bonuses when you get them" ((in 11 reviews))

What are the cons of working at ACE Cash Express according to real employee reviews?

"Long hours and lack of help since you work alone mostly" ((in 32 reviews)); "Can easily turn bad with bad management" ((in 29 reviews)); "They do not promote from within, the upper management is clueless, no sense of how to treat employees or customers." ((in 14 reviews)); "No work life balance was there" ((in 13 reviews)); "Woeking long hours alone and not able to leave the branch" ((in 12 reviews))

What are employees saying about ACE Cash Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ACE Cash Express layoffs and their outlook for job security at ACE Cash Express in 2026.

What are the top reviewed ACE Cash Express locations?

Irving , Dallas , Houston , Pittsburgh , Indianapolis , Memphis , Los Angeles , Jacksonville , Cleveland , Denver , Portland , Baltimore , Saint Louis , Fort Worth , New Orleans , Philadelphia , Orlando , Phoenix , Tulsa , Killeen , Tyler , Minneapolis , Sacramento , Colorado Springs , Aurora , Kansas City , Virginia Beach , Charlotte , Amarillo , Austin

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ACE Cash Express

ACE Cash Express reviews

3.0

39% would recommend to a friend

(570 total reviews)

Jay B. Shipowitz

50% approve of CEO

35% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.0

Compensation and benefits

2.8

Culture & values

2.7

Career opportunities

2.6

Senior management

2.5

Work/Life balance

ACE Cash Express has an employee rating of 3.0 out of 5 stars, based on 570 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ACE Cash Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

570 reviews

1.0

Apr 10, 2015

Never more disappointed in an employer.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

You get to work with the public on helping them obtain a loan, safety while inside and outside the store.

Cons

Upper management, the people in this company do not care about their employees at all. No matter how long you have been with them. The all mighty dollar is all they look after. The people at the regional office talk to the employees like we are stupid. poor pay with even poor hours!! No Cares how hard you work as long as you are making them a good bonus your safe.

1.0

Apr 8, 2015

Needs a change in leadership from the top down

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Pay; employees; location; supports the community and employee events

Cons

leadership; nepotism; benefits; culture and backbiting

2.0

Nov 7, 2014

Unless you are desperate, stay clear.

Center manager

Recommend

CEO approval

Business Outlook

Pros

Good experience, kind of an eye opener to the real world around you if you've lived a sheltered life, a lot of down time if you work at a slow branch,

Cons

Poor training, BAD upper management, no scheduled breaks and if you work at a busy branch you don't get 5 minutes to yourself. A lot of expectations for employees with little compensation. Get thrown under the bus by upper management.

Viewing 169 - 171 of 570 Reviews

Jobs at ACE Cash Express

Part Time Sales Associate

Part Time Sales Associate

Memphis, TN

View job